DeskSupport

{% unless article.public_url %}
<script language="javascript" type="text/javascript">
  if(document.URL.indexOf("articles/753844") >= 0){ 
window.location.href="http://support.culturedcode.com/customer/portal/articles/765090";
}
</script>
{% endunless %}

DeskSupport

Using the following template components in the mobile template, you can add the ability to submit requests from your mobile help center.

If you are interested in using this template, please contact [email protected] and let them know so they can enable an extra feature that will allow you to use this.  There is no fee for the feature, but we need to know.



To install template:
1.In the "Channel" section of the Admin, enable "Mobile Template" located in the "Support Center" configuration under the "Advanced Settings"

2. Create a New Mobile Template

DeskSupport

{% assign HomePageName = "Help Home" %}

<script>
  $.getUrlVar = function() { return ''; } // override hardcoded call to a non-existant function
  $.fn.DefaultValue = function() { return ''; } // override hardcoded call to a non-existant function
</script>

<div id="questionblock2"><div id="questionblock1"><div id="questionblock">
  <form accept-charset="UTF-8" action="/customer/portal/articles/search" method="get"><div style="margin:0;padding:0;display:inline"><input name="utf8" type="hidden" value="✓"></div>
      <input id="q" maxlength="100" name="q" type="text" value="" placeholder="Search" class="questionblock_blur">

DeskSupport

using System;
using System.Web;
using System.Web.UI;
using System.Web.Security;
using System.Text;
using System.IO;
using System.Security.Cryptography;

// NB: For dot net your json string will look something like this:
//

DeskSupport

// TwitPic/OAuth.cs
//
// Code to do OAuth stuff, in support of a cropper plugin that sends
// a screen snap to TwitPic.com.
//
// There's one main class: OAuth.Manager.  It handles interaction with the OAuth-
// enabled service, for requesting temporary tokens (aka request tokens), as well
// as access tokens. It also provides a convenient way to construct an oauth
// Authorization header for use in any Http transaction.
//

DeskSupport

{% assign _kb_topic_ids = '89110,89111,89112,89113,89114,89115,89116,89117,89118,89119,89120,89121,89122' %}


DeskSupport

<link rel='stylesheet' href='http://jacklmoore.com/colorbox/example1/colorbox.css'> 
<script src="https://ajax.googleapis.com/ajax/libs/jquery/1.6.1/jquery.min.js"></script> 
<script src='http://jacklmoore.com/colorbox/colorbox/jquery.colorbox.js'></script> 
	<script> 
		$(document).ready(function(){
			$(".80percent").colorbox({width:"480px", height:"640px", iframe:true});
			});
	</script> 

<style>

DeskSupport

    {% assign emails = case.emails %}
    {% for email in emails reversed %}
      {% if forloop.first %}
        {% if forloop.length > 1 %}
          <div style="line-height: 18px; margin-left: 10px; font-size: 12px; font-weight: bold; ">History:</div>
        {% endif %}
        <div style="border-top: solid 2px #e8f6f9; margin: 10px 0px 0px 10px;"></div>
        <div style="border-bottom: solid 1px #ddd; margin: 0px 0px 15px 10px;"></div>
      {% else %}
        {% if email.agent %}

DeskSupport

{% if topics_count > 0 %}

  {% for topic in topics %}

    {% if topic.article_count > 0 %}
    <div class='topic topic{{ topic.id }}'>
<a href='{{ topic.public_articles_url }}'>{{ topic.name }}</a><</div>
    <ul>
      {% for article in topic.articles %}

          <li>
<a href='{{ article.public_url }}'>{{ article.subject_plain | clip:40 }}</a></li>
       {% endfor %}
     </ul>
    {%endif%}

DeskSupport

<div style="color: #222; font-family: ''Lucida Grande'', Helvetica, Arial, Verdana, sans-serif; font-size:12px; width:800px;">

<div style="color: #ff0000; margin: 0px 0px 10px 10px;">

Please type your reply at the top of the email...

</div>

<div style="border-bottom: dotted 2px #bbb; margin:0px 0px 15px 10px;"></div>