DeskWOW’s gists

DeskWOW / gist:d1e5b8f0546d62c1c037

Created February 9, 2015 14:29

How to modify your single email widget to allow previewing new form code -- https://your-site.desk.com/customer/widget/emails/new?ticket[labels_new]=preview

	{% if ticket.labels_new == "preview" %}
	This is where your new form's code would go.
	{% else %}
	<div class="customer_widget" id="customer_widget_main">
	<div class="inside_title" style="font-size:25px"><img src=
	"http://www.ebookconversion.biz/images/coffeecup_logo_banner_b.jpg"></div>

	<div class="inside_desc">
	CONTACT BOOKNOOK.BIZ NOW!
	</div>

DeskWOW / gist:28144833db03747d90e2

Created February 4, 2015 18:11

<script src="//desk-customers.s3.amazonaws.com/shared/default/js/jquery.customSelect.min.js" type="text/javascript"></script>

DeskWOW / gist:abc4c9864638898c7efc

Last active August 29, 2015 14:14

Case theme: Reveal custom field(s) based on custom field(s)

	{% if case.custom_brand == "ABC Clothing Store" %}
	<div class="agent_ticket_section">
	{{custom_shirt_size}}
	</div>
	{% endif %}

DeskWOW / gist:7a791ddee4e776eea492

Last active August 29, 2015 14:13

Barebones reply theme with no history

	{% assign emails = case.emails %}{% assign threadlength = emails.size\|minus:1 %} {% for email in emails reversed %}{% if forloop.first %}{{email.new_html}}{% if email.agent %}{% if email.agent.signature %}<div style="margin-top:10px;">{{email.agent.signature \| newline_to_br}}</div>{% else %}<p>--<br/>{{email.agent.signature \| newline_to_br}}
	<br /></p>{% endif %}{% endif %}{% endif %}{% endfor %}

DeskWOW / gist:53b9c9d8deafbbc39a41

Created January 21, 2015 13:43

Add labels to a case from support center contact form

	$(".input-block select, .input-block input, .input-block textarea").on("change keyup", function() {
	$("ticket_labels_new").val("");
	var labels = [];

	if ($("#div-inquiry-type select").val() == "Mobile App Support" && $("#div-platform select").val() == "Apple iPad" && $("#div-app select").val() == "Big Cat Week: Quest for Survival") {
	labels.push("T- Channel");
	}

	if ($("#div-inquiry-type select").val() == "Mobile App Support" && ($("#div-platform select").val() == "Apple iPad" \|\| $("#div-platform select").val() == "Apple iPhone or iPod Touch" \|\| $("#div-platform select").val() == "Android Phone (any)" \|\| $("#div-platform select").val() == "Android Tablet (any)") && $("#div-app select").val() == "Nat Geo TV") {
	labels.push("T- Channel");

DeskWOW / require_dropdowns.js

Created January 8, 2015 02:19

An example of adding list case custom fields to your contact form and making them required.

	<!-- HTML -->
	<div class="form-group div-category">
	<label for="ticket_custom_category" class="control-label">Category ({{system.snippets.required}}):</label>
	{{ ticket_custom_category }}
	</div>
	<div class="form-group div-favorite-color">
	<label for="customer_custom_favorite_color" class="control-label">Favorite Color ({{system.snippets.required}}):</label>
	{{ customer_custom_favorite_color }}
	</div>

DeskWOW / gist:3833990e38bc53de67ff

Created November 25, 2014 15:53

Ask users their first name and last name separately on contact form (instead of 'full name').

	<!-- Example form HTML -->
	<div class="row">
	<div class="col-md-6">
	<div class="form-group">
	<label for="s-first-name" class="control-label">First Name <span class="required">*</span></label>
	<input tabindex="1" id="s-first-name" class="form-control" maxlength="100" name="s-first-name" type="text">
	</div>
	</div>
	<div class="col-md-6">
	<div class="form-group">

DeskWOW / gist:d73f1242724ac8aedc41

Created November 19, 2014 17:27

If article doesn't have translation, redirect to default translation

	{% if article == null %}
	<script>
	article_id = window.location.href.split("/portal/articles/")[1].split("-")[0];
	window.location = "https://my-site.desk.com/customer/portal/articles/" + article_id;
	</script>
	{% endif %}

DeskWOW / mycases.js

Last active August 29, 2015 14:09 — forked from tstachl/mycases.js

	(function($) {
	function nextPage(url, callback) {
	$.get(url, function(data, textStatus, jqXHR) {
	var cases = $(data).find('.mycases tbody tr')
	, nextUrl = $(data).find('#pagination a.next_page');

	callback(cases);

	if (nextUrl && nextUrl.attr('href')) nextPage(nextUrl.attr('href'), callback);
	}, 'html');

DeskWOW / mycases.js

Last active August 29, 2015 14:09 — forked from tstachl/mycases.js

	(function($) {
	function nextPage(url, callback) {
	$.get(url, function(data, textStatus, jqXHR) {
	var cases = $(data).find('.mycases tbody tr')
	, nextUrl = $(data).find('#pagination a.next_page');

	callback(cases);

	if (nextUrl && nextUrl.attr('href')) nextPage(nextUrl.attr('href'), callback);
	}, 'html');

Desk.com Customer WOW Team DeskWOW