Benjamin Firth Gear-Up Reading Questions:
What role does empathy play in your life and how has it helped you?
- Empathy plays a large role in manya ctions I take throughout the day. Part of my current job is acting as a customer service representative. There are countless situations where I'm interacting with a frustrated customer, and according to a strict interpretation of our company policies I can't help them in a given situation. It takes listening to them, considering how I would feel in the situation, and compparing that to our company goals to make better decisions for both parties. I think this ultimately leads to better relationships with our consumers.
How does empathy help you build better software?
- In the software world, much of what you do has to be flashy and eye catching. However, with things like ADA compliance, many of these "flashy" things can make it very challenging for some people to read and understand using items like screen readers. By empathizing with something like