dsturnbull · November 4, 2009 00:41
diff --git a/efax fraud b/efax fraud
 Welcome to chat.
 The session has been accepted.
 {- Albert S.}	Hello, David. Welcome to j2 Global online support. I am Albert, your online Live Support Representative. How may I assist you?
 {David Turnbull}	Albert, I would like to cancel my account.
 {- Albert S.}	We're sorry you want to cancel your account. Could you please provide me your fax number, registered email address and billing zip code for verification ?
 {David Turnbull}	61-29-4754-839, [email protected], 2205
 {David Turnbull}	Is there a problem with that information?
 {- Albert S.}	David, I apologize for the inconvenience. In order to cancel your account, please contact our UK Customer Service Department at +44 (870) 711-2211 between the hours of 9:00 AM to 06:00 PM (GMT) Monday through Friday as they will be able to better assist you with your request, as I am based in US and do not have access to your billing information.
 {- Albert S.}	I mean to say our International Customer Support number +353 1 656 4910
 {David Turnbull}	My fax line is australian.
 {- Albert S.}	Please do call our International Customer Support number +353 1 656 4910 .
 {David Turnbull}	It would be far easier and cheaper for me to simply call my credit card company and block further transactions, as I most definitely did not agree to these credit card charges.
 {David Turnbull}	Why is it not possible to cancel my account online?
 {- Albert S.}	I apologize for the inconvenience. The Customer Service Team needs to be contacted as they have the training, expertise and system access to address your request. Again, I do sincerely apologize of the inconvenience and urge you to contact our support team.
 {David Turnbull}	I thought you were part of the customer service team?
 {- Albert S.}	We are but, as mentioned earlier as we are based in US and do not have access to your billing information.
 {- Albert S.}	I have not received a response from you, are you still online?
 {- Albert S.}	I am eagerly awaiting a response from you.
 {- Albert S.}	This chat session may be ended due to inactivity on your part. Please let me know if you need any assistance and we will be glad to help you further.
 {- Albert S.}	I am sorry we were unable to conclude our chat session, in the absence of response on your part. If you need further assistance, please visit us again.
 Thank you for using eFax Online Support.
	Welcome to chat.
	The session has been accepted.
	{- Albert S.} Hello, David. Welcome to j2 Global online support. I am Albert, your online Live Support Representative. How may I assist you?
	{David Turnbull} Albert, I would like to cancel my account.
	{- Albert S.} We're sorry you want to cancel your account. Could you please provide me your fax number, registered email address and billing zip code for verification ?
	{David Turnbull} 61-29-4754-839, [email protected], 2205
	{David Turnbull} Is there a problem with that information?
	{- Albert S.} David, I apologize for the inconvenience. In order to cancel your account, please contact our UK Customer Service Department at +44 (870) 711-2211 between the hours of 9:00 AM to 06:00 PM (GMT) Monday through Friday as they will be able to better assist you with your request, as I am based in US and do not have access to your billing information.
	{- Albert S.} I mean to say our International Customer Support number +353 1 656 4910
	{David Turnbull} My fax line is australian.
	{- Albert S.} Please do call our International Customer Support number +353 1 656 4910 .
	{David Turnbull} It would be far easier and cheaper for me to simply call my credit card company and block further transactions, as I most definitely did not agree to these credit card charges.
	{David Turnbull} Why is it not possible to cancel my account online?
	{- Albert S.} I apologize for the inconvenience. The Customer Service Team needs to be contacted as they have the training, expertise and system access to address your request. Again, I do sincerely apologize of the inconvenience and urge you to contact our support team.
	{David Turnbull} I thought you were part of the customer service team?
	{- Albert S.} We are but, as mentioned earlier as we are based in US and do not have access to your billing information.
	{- Albert S.} I have not received a response from you, are you still online?
	{- Albert S.} I am eagerly awaiting a response from you.
	{- Albert S.} This chat session may be ended due to inactivity on your part. Please let me know if you need any assistance and we will be glad to help you further.
	{- Albert S.} I am sorry we were unable to conclude our chat session, in the absence of response on your part. If you need further assistance, please visit us again.
	Thank you for using eFax Online Support.
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