To: Volkswagen
Subject: Expiration of "Goodwill" Loyalty Card
My wife and I bought a VW Jetta in late 2011 and generally loved the car, right up until the diesel scandal broke. Since then, we appreciated receiving the goodwill package and eventually the offer to buy back the car. While we did take the buyback offer, we were unable to take advantage of the goodwill loyalty card. Here's why:
- We didn't want the hassle of trying to ensure there was enough on the card every time we used it, so we were waiting to use it on a single purchase that was large enough to spend the $500 in one go.
- The card expired 15 days ago, 4/31/2017, which we realized when we were finally trying to use it today 5/15/2017.
- Multiple phone support representatives told us there was nothing that could be done as VW is no longer issuing replacements for these cards.
On the topic of expiration, your representatives claimed that the terms of the goodwill package were made clear and that the money would be gone when the c