barmstrong

class ZendeskTicketsJob
  extend Resque::Plugins::ExponentialBackoff
  @queue = :low
  FIELDS = ['zendesk_id', 'requester_id', 'assignee_id', 'group', 'subject', 'tags', 'status', 'priority', 'via', 'ticket_type', 'created_at', 'assigned_at', 'solved_at', 'resolution_time', 'satisfaction', 'group_stations', 'assignee_stations', 'reopens', 'replies', 'first_reply_time_in_minutes', 'first_reply_time_in_minutes_within_business_hours', 'first_resolution_time_in_minutes', 'first_resolution_time_in_minutes_within_business_hours', 'full_resolution_time_in_minutes', 'full_resolution_time_in_minutes_within_business_hours', 'agent_wait_time_in_minutes', 'agent_wait_time_in_minutes_within_business_hours', 'requester_wait_time_in_minutes', 'requester_wait_time_in_minutes_within_business_hours', 'reservation_code', 'requires_manual_closing']

  def self.perform(url)
    `rm /tmp/zendesk_tickets*`
    `wget #{url} -O /tmp/zendesk_tickets.csv.zip`
    `unzip -p /tmp/zendesk_tickets.csv.zip > /tmp/zendesk_tickets.csv`
    

guenter

require 'fileutils'

start_time = Time.now


SOURCE_DB = {
  :name => 'db_name',
  :user => 'db_user',
  :password => 'db_pass',
  :host => 'localhost'

rcrowley

# MultIO Ruby IO multiplexer
# http://rcrowley.org/2010/07/27/multio-ruby-io-multiplexer.html

require 'stringio'

class MultIO < Array

  def <<(io)
    if io.respond_to?(:to_str)
      io = StringIO.new(io)

endolith

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