jandreaucodes

{"channel": "#general", "username": "CSAT Bot", "text": "", "icon_emoji": ":thumbsup:",
    "attachments": [
        {
            "fallback": "{{customer.first_name}} {{customer.last_name}} ({{customer.company}}) gave {{case.user.name}} a happy rating",
            "pretext": "Great job {{case.user.name}}!",
            "title": "{{customer.first_name}} {{customer.last_name}} ({{customer.company}}) gave {{case.user.name}} a smiley face",
            "text": "Subject: {{case.subject}}\nCase <{{case.direct_url}}|{{case.id}}>",
            "color": "#7CD197",
"mrkdwn_in": ["text", "pretext", "fields"]
        }

jandreaucodes

{"channel": "#general", "username": "CSAT Bot", "text": "", "icon_emoji": ":thumbsdown:",
    "attachments": [
        {
            "fallback": "{{customer.first_name}} {{customer.last_name}} ({{customer.company}}) gave {{case.user.name}} a bad rating",
            "pretext": "Room for improvement {{case.user.name}}!",
            "title": "{{customer.first_name}} {{customer.last_name}} ({{customer.company}}) gave {{case.user.name}} a sad face",
            "text": "Subject: {{case.subject}}\nCase <{{case.direct_url}}|{{case.id}}>",
            "color": "#7CD197",
"mrkdwn_in": ["text", "pretext", "fields"]
        }

jandreaucodes

{% if email.has_customer_feedback? %}
<hr />
<div id="section-customer-feedback" style="background-color:#fafafa; border:0; padding:2px;">
  <div id="customer-feedback-question">{{email.customer_feedback.question}}</div>
  {% if email.customer_feedback.yes_no_rating? %}
    <span class="customer-feedback-rating">
      <a href="{{email.customer_feedback.rating0_link}}"><img style="vertical-align:middle;" src="{{email.customer_feedback.rating0_yes_no_img}}" alt="{{system.snippets.customer_feedback_poor}}" title="{{system.snippets.customer_feedback_poor}}"></a>
    </span>
    <span style="margin: 0 10px 0 10px;">|</span>
    <span class="customer-feedback-rating">

jandreaucodes

{{customer.email}}

jandreaucodes

### Keybase proof

I hereby claim:

  * I am jandreaucodes on github.
  * I am mikejandreau (https://keybase.io/mikejandreau) on keybase.
  * I have a public key ASD-l8mt0to66AjrTpHgwqIyqBu2BI4NHabcRIFBQQiaQwo

To claim this, I am signing this object: