Figured I'd try to put together all the packet traces and stuff for cox in one spot to try to get my issues figured out.
Basically, the issue is that during prime time every day, my internet becomes basically unusable for any media usage.
Burst speeds of 28Mbps are my normal speed during primetime, when I'm expected to get 100Mbps+ on my current tier.
These tests are using their servers! Using Speedtest.net, I get wildly inconsistent speeds - from <10Mbps to >45Mbps during primetime.
WoW and CS:GO have been unplayable, with sustained reported ping of 150+, spikes in the 400 range, and felt latency of around 1 second or more.
Streaming videos buffer constantly.
I had a SB6120 modem. I replaced it with a SB6183 modem on 11/4/2014, after @coxhelp suggested I may need to get an 8-channel bonded modem.
This new modem is up to 16-channels. But I still only see 4 bonded, UP/Down.