Dear Crowne Plaza,
I stayed over the weekend at the Royal Crowne Plaza in St. Louis, MO downtown. To say the least, the experience was horrible.
For reference, the reason for my staying in St. Louis was for a family wedding. The entire family - which should have totaled near 40 people - booked rooms in the hotel at a block rate. These reservations were made months in advance, and went relatively smoothly. As far as anyone was concerned, we were headed to a great celebratory weekend.
Me and my wife were actually coming a day late because I had to work, so the majority of the family arrived on Friday. We were monitoring the family's facebook activity to keep tabs on all the fun they were having, and the first update we saw was this:
"Worst stay ever...and we aren't even in our room. After three hours in the lobby we have made friends with the other 100 people that are waiting to check in."