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FIELDS = ['zendesk_id', 'requester_id', 'assignee_id', 'group', 'subject', 'tags', 'status', 'priority', 'via', 'ticket_type', 'created_at', 'assigned_at', 'solved_at', 'resolution_time', 'satisfaction', 'group_stations', 'assignee_stations', 'reopens', 'replies', 'first_reply_time_in_minutes', 'first_reply_time_in_minutes_within_business_hours', 'first_resolution_time_in_minutes', 'first_resolution_time_in_minutes_within_business_hours', 'full_resolution_time_in_minutes', 'full_resolution_time_in_minutes_within_business_hours', 'agent_wait_time_in_minutes', 'agent_wait_time_in_minutes_within_business_hours', 'requester_wait_time_in_minutes', 'requester_wait_time_in_minutes_within_business_hours', 'reservation_code', 'requires_manual_closing'] |