Skip to content

Instantly share code, notes, and snippets.

View mahmoudelbachir's full-sized avatar

mahmoudelbachir

3 followers · 0 following
View GitHub Profile
@mahmoudelbachir
mahmoudelbachir / Comcast: Tech IVR: Grammar: Phone number
Created February 10, 2010 19:14
<?xml version="1.0" encoding="ISO-8859-1" ?>
<grammar version="1.0" xmlns="http://www.w3.org/2001/06/grammar" xml:lang="en-us" mode="dtmf" root="___ROOT___">
<rule id="___ROOT___" scope="public">
<one-of>
<item>
<item repeat="10">
<ruleref uri="#DIGITS" />
</item>
</item>
@mahmoudelbachir
mahmoudelbachir / More than 9 device error
Created March 8, 2010 15:33
10:25:14,361 03/08 2FB6D832C240857D99B441A893C793B4 DEBUG IdentifyServiceClient - Found 12 devices on Account: 8780146885826884
10:25:14,361 03/08 2FB6D832C240857D99B441A893C793B4 DEBUG IdentifyServiceClient - AccountNumber: 8780146885826884, Devices:[DCT1948, DTA1690, DTA1691, DTA1692, DTA1694, DTA1695, DTA1696, DTA1697, DTA1698, DTA1699, DTA1949, DTA6578]
10:25:14,361 03/08 2FB6D832C240857D99B441A893C793B4 INFO component_logger - method execution[execution(IdentifyComponent.getListOfDevicesOnAccount(..))], exec time = 110ms, input = [8780146885826884]; output = [DCT1948, DTA1690, DTA1691, DTA1692, DTA1694, DTA1695, DTA1696, DTA1697, DTA1698, DTA1699, DTA1949, DTA6578]
10:25:14,376 03/08 2FB6D832C240857D99B441A893C793B4 ERROR VelocityEngine - Method getMessage threw exception for reference $springMacroRequestContext in template activate/selectDevice_rc.vm at [1,1]
10:25:14,376 03/08 2FB6D832C240857D99B441A893C793B4 ERROR VelocityEngine - Error in interpolating string
@mahmoudelbachir
mahmoudelbachir / phoneNumberGrammarWithStar
Created March 10, 2010 14:54
<?xml version="1.0" encoding="ISO-8859-1" ?>
<grammar version="1.0" xmlns="http://www.w3.org/2001/06/grammar" xml:lang="en-us" mode="dtmf" root="___ROOT___">
<rule id="___ROOT___" scope="public">
<item>
<item repeat="0-1">
<item repeat="1-9">
<ruleref uri="#DIGITS"/>
</item>
<item>
@mahmoudelbachir
mahmoudelbachir / errorSendingHitOnEmployeeTrial
Created March 15, 2010 13:29
09:27:07,914 03/15 8DED6023D4092E06F6A6A7688A474108 ERROR [tech-ivr] - Servlet.service() for servlet tech-ivr threw exception
javax.xml.ws.soap.SOAPFaultException: The endpoint reference (EPR) for the Operation not found is http://pacdcdtaprddas3:8095/DAS010WSWAR/services/ActivationService and the WSA Action = urn:initializeDevice
at com.sun.xml.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:189)
at com.sun.xml.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:122)
at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:119)
at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:89)
at com.sun.xml.ws.client.sei.SEIStub.invoke(SEIStub.java:118)
at $Proxy45.initializeDevice(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
@mahmoudelbachir
mahmoudelbachir / errorSendingHitOnEmployeeTrial2
Created March 17, 2010 18:24
14:23:08,709 03/17 ERROR [tech-ivr] - Servlet.service() for servlet tech-ivr threw exception
javax.xml.ws.soap.SOAPFaultException: The endpoint reference (EPR) for the Operation not found is http://pacdcdtaprddas3:8095/DAS010WSWAR/services/ActivationService and the WSA Action = urn:initializeDevice
at com.sun.xml.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:189)
at com.sun.xml.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:122)
at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:119)
at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:89)
at com.sun.xml.ws.client.sei.SEIStub.invoke(SEIStub.java:118)
at $Proxy45.initializeDevice(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
@mahmoudelbachir
mahmoudelbachir / errorSendingHitOnEmployeeTrial3
Created March 18, 2010 13:30
09:28:41,661 03/18 DEBUG DeviceComponentImpl - attempting to active device: MA0849FMEN17, with action of: INITIALIZE
09:28:41,661 03/18 DEBUG tivationServiceClientImpl - Sending request to ActivationService.initializeDevice()
09:28:41,661 03/18 DEBUG ActivationAssembler - InitalizeDeviceRequest successfully assembled:com.comcast.ivr.das.activation.domain.activate.InitializeDeviceRequest@369c3a
09:28:42,864 03/18 WARN component_logger - method execution[execution(DeviceComponent.activateDevice(..))], exec time = 1203ms, input = [AccountInfo [accountAddress=AccountAddress [careOfLine=LINDA TAYLOR, city=GREEN CREEK, firstName=LINDA, lastName=TAYLOR, legacyLocationId=0192531146001, line1=535 S ROUTE 47, line2=UNT 16, state=NJ, zipCode4=null, zipCode5=08219], accountId=0192531146001, devices=[GI1421TB3789, GI4414NBD447, 00895911207015, MA0849FMEN17], lob=null, phoneNumber=0, srNumber=null, vip=false],MA0849FMEN17]; output = org.springframework.remoting.jaxws.JaxWsSoapFaultException: Erro
@mahmoudelbachir
mahmoudelbachir / logSampleWithNoSessionOnEveryLine
Created April 8, 2010 13:59
09:40:42,788 04/08 DEBUG IdentifyComponentImpl - Phone Number = 3652365896
09:40:42,804 04/08 DEBUG IdentifyServiceClient - preparing DAS IdentifyService.dtmfLookupCustomerByTN: 3652365896
09:40:43,523 04/08 811B030FB84932E8DC5971978ADC4384 INFO SessionHandler - JSESSIONID assigned for call: 811B030FB84932E8DC5971978ADC4384
09:40:43,835 04/08 811B030FB84932E8DC5971978ADC4384 ERROR IdentifyServiceClient - DAS returned an exception:
09:40:43,835 04/08 811B030FB84932E8DC5971978ADC4384 INFO IdentifyComponentImpl - No account(s) found for phone number: 3652365896
09:40:43,835 04/08 811B030FB84932E8DC5971978ADC4384 INFO component_logger - method execution[execution(IdentifyComponent.lookUpCustomerByTelephoneNumber(..))], exec time = 1047ms, input = [3652365896]; output = []
09:40:55,570 04/08 811B030FB84932E8DC5971978ADC4384 DEBUG IdentifyComponentImpl - Phone Number = 3652365236
09:40:55,570 04/08 811B030FB84932E8DC5971978ADC4384 DEBUG IdentifyServiceClient - prep
@mahmoudelbachir
mahmoudelbachir / log of techIVRException.vm in agent IVR
Created April 22, 2010 16:24
12:20:36,945 04/22 ERROR IdentifyServiceClient - No accounts found for telephone number: 5225554455
12:20:36,945 04/22 INFO component_logger - method execution[execution(IdentifyComponent.lookUpCustomerByTelephoneNumber(..))], exec time = 44ms, input = [5225554455]; output = []
12:21:01,767 04/22 DEBUG IdentifyServiceClient - preparing DAS IdentifyService.dtmfLookupAccountInfoByAccountNumber: 0999900000060
12:21:01,871 04/22 DEBUG IdentifyServiceClient - DAS return an exception:
12:21:01,871 04/22 WARN component_logger - method execution[execution(IdentifyComponent.lookupCustomerByAccountNumber(..))], exec time = 104ms, input = [0999900000060]; output = com.comcast.ivr.agent.exceptions.AgentIVRException
12:21:01,885 04/22 INFO VelocityEngine - RHS of #set statement is null. Context will not be modified. techIvrException.vm [line 4, column 1]
12:21:07,569 04/22 INFO TerminationComponentImpl - CallSession [browserSessionId=AE17034DC6ADE8AF0087BEE1C5977B78,
@mahmoudelbachir
mahmoudelbachir / gist:375509
Created April 22, 2010 17:21
soapFault on lookupAccount
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Header/>
<soapenv:Body>
<soapenv:Fault xmlns:axis2ns114="http://schemas.xmlsoap.org/soap/envelope/">
<faultcode>axis2ns114:DAS-100</faultcode>
<faultstring>Remote exception occured at Account Service [Reason:]</faultstring>
<detail>
<ser:AccountServicesDAOException xmlns:ser="http://services.das.ivr.comcast.com" type="com.comcast.ivr.das.exception.dao.AccountServicesDAOException">
<faultCode>DAS-100</faultCode>
<faultMessage type="com.comcast.ivr.das.exception.FaultMessage">