Peter Engelbrecht pengelbrecht
pengelbrecht
/ servicelevel
Created
September 12, 2014 14:36
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| # Formulas from http://www.mitan.co.uk/erlang/elgcspsh.htm | |
| #input | |
| n = 80 # number of calls | |
| t = 8*60*60 # period length in seconds | |
| d = 4.5*60 # call duration in seconds | |
| M = 2 # number of agents | |
| s = 20 # target SLA in seconds | |
| # Output |
pengelbrecht
/ google_apps_script_close_io.js
Created
January 31, 2014 14:03
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| var APIKEY = "<INSERT CLOSE.IO API KEY HERE>"; | |
| function cioUpdateActivity() { | |
| var activitySheet = SpreadsheetApp.getActiveSpreadsheet().getSheetByName("Activity") | |
| var sellerRange = activitySheet.getDataRange().getValues(); | |
| sellerRange.shift(); | |
| var sellers = [] | |
| for(var i = 0; i < sellerRange.length; i++) | |
| sellers.push(sellerRange[i].slice(0,2)); |
pengelbrecht
/ test
Created
November 4, 2013 12:24
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| asdf |
pengelbrecht
/ test
Created
November 4, 2013 12:24
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| asdf |
pengelbrecht
/ ffapi.js
Created
November 4, 2013 11:57
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| function getIncomingCallStats(from, to, number, userKey) { | |
| var thisCall, open; | |
| var callTime = new Date(); | |
| var fromstr = from.toISOString(); | |
| var tostr = to.toISOString(); | |
| var stats = new Object(); | |
| var missed = 0, answered = 0, voicemail = 0, answeredDuration = 0, closed = 0; | |
| var options = { | |
| "method" : "get", |
pengelbrecht
/ sellers.R
Created
October 7, 2013 13:49
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| # Now read the district ownership list and merge into the total list | |
| require(RCurl) | |
| myCsv = getURL("https://docs.google.com/spreadsheet/pub?key=0AtqalGIOYWlYdHdjbHQ3MmNLODZXdXVuaUVENkZCYlE&single=true&gid=1&range=A1%3AB233&output=csv") | |
| districtowner = read.csv(textConnection(myCsv)) | |
| colnames(districtowner) = c("Distrikt", "Seller") | |
| nn = merge(nn, districtowner, by.x = 16, by.y = 1) | |
| sellers = as.character(unique(nn$Seller)) |
pengelbrecht
/ gist:6637675
Created
September 20, 2013 13:37
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| require(plyr) | |
| columns = c( | |
| rep("NULL", 4), | |
| "character", | |
| rep("NULL", 12), | |
| "character", | |
| rep("NULL", 33), | |
| "character", | |
| rep("NULL", 8) |
pengelbrecht
/ Signatur
Last active
December 23, 2015 04:19
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| <div> | |
| <div style="font:bold 14px/20px Arial, Helvetica, sans-serif; color:#50B26D; margin: 0; "> | |
| {firstName} {lastName} ⋅ <span style="font-size:12px; color:#404040; ">{title}</span></div> | |
| <div style="font:bold 12px/20px Arial, Helvetica, sans-serif; color:#50B26D; margin: 0; "> | |
| m <span style="font-weight:normal; color:#404040;">{mobilePhone}</span><br /> | |
| e <span style="font-weight: normal;"><a href="mailto:{mainEmail}" style="text-decoration: none; color:#404040;">{mainEmail}</a></span></div> | |
| </div> | |
| <div style="margin-top:10px; font:normal 10px/14px Arial, Helvetica, sans-serif; color:#999; width: 340px"> | |
| Firmafon er et cloud-baseret telefonsystem til virksomheder. Med Firmafon kan du på få minutter opsætte et komplet telefonsystem med omstillingsbord og mobiltelefoni - helt uden installation af software eller hardware. </div> |
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