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<div style="color: #222; font-family: ''Lucida Grande'', Helvetica, Arial, Verdana, sans-serif; font-size:12px; width:800px;"> | |
<div style="color: #ff0000; margin: 0px 0px 10px 10px;"> | |
Please type your reply at the top of the email... | |
</div> | |
<div style="border-bottom: dotted 2px #bbb; margin:0px 0px 15px 10px;"></div> |
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<div class="input"> | |
<select class="default xl custom_field_list " id="customer_custom2" name="customer[custom2]"> | |
<option value="Option A">Option A</option> | |
<option value="Option B">Option B</option> | |
<option value="Option C">Option C</option> | |
</select> | |
{{ customer.custom_options }} | |
</div> |
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{% if customer.email == "[email protected]" %}{{case.subject}}{% else %}{{email.subject}}{% endif %} |
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{{case.status.name}} Case #{{case.id}} :: {{case.subject}} ( {% if case.user %} Assigned to {{case.user.name}}{% elsif case.group %} Assigned to {{case.group.name}}{% else %}Unassigned{% endif %} ) |
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{% if agent_answer_count > 0 %} | |
<div class='replies agents'> | |
<h4> | |
{{ agent_answer_count }} | |
{{ site.agent_name_config }} | |
{{ 'Answer' | pluralize: agent_answer_count }} | |
</h4> | |
{% for answer in question.answers_agent %} | |
<div class='reply'> | |
<span class='gravatar-wrapper'> |
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{% for email in case.emails reversed %} | |
{% if email.first %} | |
{{email.body_html}} | |
{% endif %} | |
{% endfor %} |
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<div class='input-block'> | |
<span class='label'> | |
How can we help? <span>(required)</span> | |
</span> | |
<div> | |
{{ ticket_custom_selectg }} | |
</div> | |
</div> |
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{{email.send_at | date: "%b %d, %Y" | upcase}} | {{email.send_at | in_time_zone: site.timezone | date: "%I:%M%p %Z"}} |
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$(document).ready(function() { | |
setTimeout(function(){ | |
$(".assistly-widget a").html("Chat"); | |
$(".assistly-widget span").html("<a href='http://www.assistly.com'>Assistly</a>"); | |
}, 1000); | |
}); |
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