skipjac’s gists

skipjac / report-csv-dl-zendesk.php

Created March 21, 2011 03:55

This downloads the scheduled report from Zendesk and saves it to the local server.

	<?php
	/*********************************************************************************
	This waits for the Zendesk Schedule report call and then downloads the
	file your Local server for you to act on with other functions or programs
	*********************************************************************************/


	$xmlDoc = new DOMDocument();

	//Reads the POST from Zendesk

skipjac / javascript-widget-zenbox.js

Created March 28, 2011 15:01

this places the one click button in a zendesk custom widget that opens the Zendesk dropbox

	</script>
	<script type="text/javascript" src="//asset0.zendesk.com/external/zenbox/v2.1/zenbox.js"></script>
	<style type="text/css" media="screen, projection">
	@import url(//asset0.zendesk.com/external/zenbox/v2.1/zenbox.css);
	</style>
	<script type="text/javascript">
	if (typeof(Zenbox) !== "undefined") {
	Zenbox.init({
	dropboxID: "43",
	url: "http://your.zendesk.com",

skipjac / hide-submit-request.css

Created March 29, 2011 15:55

Zendesk hides the login and submit request from end users

We couldn’t find that file to show.

skipjac / dropbox-inNavBar.js

Created March 29, 2011 17:07

Add a Zendesk Dropbox to a Zendesk portal NavBar

	Event.observe(window, 'load', function() {
	$j('#top-menu .tab_forums').after($j('<li class="main clazz tab_idea"><a href="http://www.techassistant.net/categories/73-a-bunch-of-ideas" class="tab">Ideas</a></li>'));

	$j('#top-menu .tab_forums').after($j('<li class="main clazz tab_idea"><a href="http://www.google.com/" onClick="script: Zenbox.show(); return false;" class="tab">Submit A Request</a></li>'));
	});

skipjac / user-count-zendesk.js

Created April 16, 2011 01:45

This is a custom widget in Zendesk that gets the help desk total user count

	<div id="userCnt">
	</div>
	<script type="javascript">
	$j(document).ready(function() {

	$j.get('/people.xml', function(d) {
	var countopen = $j(d).find('record').parent().attr('count');
	if(!countopen){countopen = 0;}

	$j('#userCnt').append("<p>"+countopen + " users in your help desk.<\/p>") ;

skipjac / user-count-zendesk.js

Created April 16, 2011 01:45

This is a custom widget in Zendesk that gets the help desk total user count

	<div id="userCnt">
	</div>
	<script type="javascript">
	$j(document).ready(function() {

	$j.get('/people.xml', function(d) {
	var countopen = $j(d).find('record').parent().attr('count');
	if(!countopen){countopen = 0;}

	$j('#userCnt').append("<p>"+countopen + " users in your help desk.<\/p>") ;

skipjac / disable-shortcut.js

Created April 19, 2011 18:43

Disable Zendesk keyboard shortcuts

	jQuery(function() {
	jQuery(document).unbind('.zendesk.keyboard-shortcut');
	});

skipjac / hide-deflect.css

Created May 4, 2011 21:44

hide the ticket deflection in Zendesk

div.deflect {display: none;}

skipjac / sat-hide-login.js

Created May 16, 2011 18:50

hide login login on customer satisfaction page

skipjac / zendesk-ticket-type.js

Created June 2, 2011 06:06

Replace Zendesk ticket type with a custom field. It also sets the system ticket type in the background

	//Replaces the Zendesk system ticket type with a custom field.

	$j(document).ready(function() {
	//the custom field ID
	var customfield = "20111118";
	//check to see if you are on the agent ticket page
	if(window.location.href.indexOf('tickets') >= 0) {
	//hide the custom field label and the system ticket type
	$j('select#ticket_fields_'+ customfield).prev().toggle();
	$j('select#ticket_ticket_type_id').toggle();

	if (window.location.href.indexOf('satisfaction') >= 0) {
	$j('#top-right').hide();
	}

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