tstachl’s gists

tstachl / case_theme.html

Created October 10, 2013 19:46

Very simple example of how you can use JavaScript within case themes.

	<div id="save_{{case.id}}">
	<div class="agent_ticket_section">

	{{subject}}

	</div>


	<div class="agent_ticket_section">

tstachl / pagination_LastToFirst_example.js

Created October 22, 2013 00:26

This is an example of how you can use the desk.js pagination from the last page to the first page.

	// get the first cases page
	client.cases(function(err, cases) {
	// define a worker function that handles the
	// cases and starts over with the previous page
	// make sure you have a "callback" (doSomethingElse)
	// function defined before going into this loop
	function workCases(err, cases) {
	// test if cases is null (previous will return null
	// if there is no previous page)
	if (cases !== null) {

tstachl / import_customers.rb

Created October 29, 2013 16:56

Simple example of importing customers to desk.com using the API with the API wrapper gem https://github.com/tstachl/desk.

	require 'desk_api'
	require 'csv'

	client = DeskApi::Client.new({
	username: '[email protected]', # your desk.com username
	password: 'yourpassword', # your desk.com password
	subdomain: 'yoursubdomain' # your desk.com subdomain (https://this.desk.com)
	})

	CSV.foreach('./customers.csv', headers: true) do \|row\|

tstachl / DeskLabelService.class

Created October 31, 2013 01:02

This gist shows how you can add additional information (in this case we fetch the labels) from desk.com with the Sealsforce integration.

	public class DeskLabelService
	{
	private static String OAUTH_KEY = 'your_consumer_key';
	private static String OAUTH_SECRET = 'your_consumer_secret';
	private static String ACCESS_TOKEN = 'your_access_token';
	private static String ACCESS_TOKEN_SECRET = 'your_access_token_secret';

	public static String DESK_DOMAIN = 'yourdomain.desk.com';

	@future(callout=true)

tstachl / custom_middleware.rb

Last active December 28, 2015 04:09

	require 'desk_api'
	require 'json'

	site = {
	username: '[email protected]',
	password: 'yourpassword',
	site_name: 'yoursubdomain'
	}

	client = DeskApi::Client.new username: site[:username], password: site[:password], subdomain: site[:site_name]

tstachl / create_case.php

Created December 17, 2013 19:11

	<?php

	$case = array(
	'type' => 'email',
	'subject' => 'Email Case Subject',
	'priority' => 4,
	'status' => 'open',
	'labels' => array('Spam', 'Ignore'),
	'message' => array(
	'direction' => 'in',

tstachl / FetchGroupsAndUsers.cls

Last active November 21, 2016 19:49

	global class FetchGroupsAndUsers implements Schedulable, Database.Batchable<DeskResource>, Database.AllowsCallouts
	{
	public static String CRON_EXPRESSION = '0 0 0 * * ? *';

	global static final DeskClient DESK_CLIENT = new DeskClient(new Map<String, String>{
	'username' => '[email protected]',
	'password' => 'somepassword',
	'subdomain' => 'devel'
	});

tstachl / AdminReport.html

Created December 18, 2013 02:36

This gist shows a very simple way of fetching all admin users in your desk.com account and displaying it in a knowledge base article. IMPORTANT: this will only work if you're logged in as a desk.com agent and should never be a public article.

	<style>
	table#users { width: 100%; }
	table#users th { font-weight: bold; font-size: 120%; }
	</style>

	<table class="table table-striped" id="users">
	<thead>
	<tr>
	<th>Name</th>
	<th>Email</th>

tstachl / search_customer_create_case.php

Created December 18, 2013 19:35

This php script shows how you search for a customer before creating the case, however it doesn't plan for the customer not existing, you'd have to check the response for total_entries == 0 or an empty entries array and create the customer accordingly.

	<?php

	$ch = curl_init();
	curl_setopt($ch, CURLOPT_URL, "https://yoursite.desk.com/api/v2/customers/search?email=thomas%40stachl.me");
	curl_setopt($ch, CURLOPT_PORT, 443);
	curl_setopt($ch, CURLOPT_TIMEOUT, 15);
	curl_setopt($ch, CURLOPT_USERAGENT, $_SERVER['HTTP_USER_AGENT']);
	curl_setopt($ch, CURLOPT_USERPWD, "email:password");
	curl_setopt($ch, CURLOPT_HTTPAUTH, CURLAUTH_BASIC);
	curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);

tstachl / Gemfile

Created January 15, 2014 16:43

Export knowledge base articles from desk.com and zip them up for a salesforce.com import.

	source 'https://rubygems.org'
	ruby '2.0.0'

	gem 'desk_api', '0.5.0'
	gem 'rubyzip', '1.1.0'
	gem 'open_uri_redirections', '0.1.4'

Thomas Stachl tstachl