Thomas Stachl tstachl

Doing things and traveling around the world.

tstachl / desk_multipass.php

Last active April 23, 2017 03:16

WordPress - Desk.com Multipass SSO Plugin

	<?php
	/**
	* Plugin Name: Desk.com Multipass
	* Plugin URI: https://github.com/tstachl/wp-desk_multipass
	* Description: A WordPress plugin to add a menu option that redirects to your Desk.com Support Site.
	* Version: 1.0.0
	* Author: Thomas Stachl
	* Author URI: https://github.com/tstachl
	* License: BSD 3-Clause License
	*/

tstachl / sfdc_widget.html

Created April 11, 2015 00:55

	<div id="case_salesforce_section">
	{{widget.salesforce.body}}
	</div>

tstachl / retry_ext.rb

Created May 4, 2015 17:04

	module ZendeskAPI::Middleware::Request::RetryExtension
	def call(env)
	super
	rescue Errno::ETIMEDOUT, Timout::Error, Net::HTTPBadGateway => err
	retry
	end
	end

	class ZendeskAPI::Middleware::Request::Retry
	prepend ZendeskAPI::Middleware::Request::RetryExtension

tstachl / company_theme.html

Created May 4, 2015 19:05

	<div class="agent_company_section">
	<span class="agent_company_section_label">{{ LABEL }}</span>
	<div class="agent_company_section_data field_company_name">
	<input class="default customer_record_input_field" type="text" value="{{ company.custom_KEY }}" disabled>
	</div>
	</div>

tstachl / attachments.html

Created May 4, 2015 20:55

	{% if article.number_of_attachments > 0 %}
	<div id='attachments'>
	<strong>{{system.snippets.attachments}}</strong>
	<ul>
	{% for attachment in article.kb_article_attachments %}
	<li>
	<a href="{{ attachment.faq_download_url }}" class="kb_article_attachment_a" target="_blank">{{ attachment.name }}</a>
	</li>
	{% endfor %}
	</ul>

tstachl / public_cert.sh

Created May 8, 2015 20:18

	$ openssl s_client -connect desk.com:443
	CONNECTED(00000003)
	depth=1 /C=US/O=DigiCert Inc/CN=DigiCert SHA2 Secure Server CA
	verify error:num=20:unable to get local issuer certificate
	verify return:0
	---
	Certificate chain
	0 s:/C=US/ST=California/L=San Francisco/O=Salesforce.com, Inc./CN=*.desk.com
	i:/C=US/O=DigiCert Inc/CN=DigiCert SHA2 Secure Server CA
	1 s:/C=US/O=DigiCert Inc/CN=DigiCert SHA2 Secure Server CA

tstachl / desk.pl

Last active August 29, 2015 14:21

Calling the Desk.com API in perl using Net::OAuth.

	use strict;
	use warnings;

	use Net::OAuth 0.20;
	use Data::Random qw(:all);
	$Net::OAuth::PROTOCOL_VERSION = Net::OAuth::PROTOCOL_VERSION_1_0A;
	use HTTP::Request::Common;
	use LWP::UserAgent;
	my $ua = LWP::UserAgent->new;

tstachl / create_case.rb

Created June 8, 2015 15:43

Create an outbound email case for a customer by email.

	require 'desk_api' # @see https://github.com/forcedotcom/salesforce-deskcom-api
	# authenticate `DeskApi` with your Desk.com instance

	#####
	# FIND OR CREATE CUSTOMER
	#####
	# you should get the customer data from your system
	customer_data = {
	first_name: 'John',
	last_name: 'Smith',

tstachl / index.html

Created August 31, 2015 23:34

Updating the draft using Desk.com Canvas.

	<!doctype html>
	<html lang="en">
	<head>
	<meta charset="utf-8">
	<title>Update Draft</title>
	<meta name="description" content="A Desk.com canvas app example that updates a draft.">
	<meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">
	<script src="//cdnjs.cloudflare.com/ajax/libs/jquery/2.1.4/jquery.min.js"></script>
	<script src="//ajax.deskapi.com/libs/desk/canvas/1.0.0/desk-canvas-all.js"></script>
	<script>

tstachl / customers.java

Created September 3, 2015 17:57

This is an untested example of how you could use the Desk.com API to fetch all customers in java.

	// Use:
	// Desk client = new Desk('[email protected]', '$upp0rt!', 'https://example.desk.com');
	// JSONObject[] customers = client.getAllCustomers();

	class Desk {

	public Desk(String username, String password, String endpoint) {
	this.username = username;
	this.password = password;
	this.endpoint = endpoint;