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Thomas Stachl tstachl

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@tstachl
tstachl / create_case_and_reply.php
Created January 15, 2015 00:00
A quick php script that shows how to create a case and then a reply.
<?php
function post($path, $json) {
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, "https://site.desk.com$path");
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "POST");
curl_setopt($ch, CURLOPT_USERPWD, "my-email:my-password");
curl_setopt($ch, CURLOPT_POSTFIELDS, $json);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
@tstachl
tstachl / export.rb
Created December 18, 2014 23:44
This is a very rudimentary script of exporting data from desk.com to a CSV file.
require 'desk_api'
require 'csv'
# Create the CSV files
cases = CSV.open('./cases.csv', 'wb')
interactions = CSV.open('./interactions.csv', 'wb')
# Add the headers to the CSV files
cases << ['Case #', 'Subject', 'Description', 'Status']
interactions << ['Case #', 'Body', 'Created Date']
@tstachl
tstachl / download_attachment.sh
Created November 24, 2014 18:31
Download attachment from desk.com using curl.
curl -L https://example.desk.com/api/v2/cases/3061/attachments/82558857/url -u [email protected]:password > my_image.jpg
@tstachl
tstachl / multipass.pl
Created November 18, 2014 19:43
A desk.com multipass example written in perl.
#!/usr/bin/perl -w
use Digest::SHA qw( sha1 hmac_sha1 );
use Crypt::Random qw( makerandom_octet );
use DateTime;
use JSON;
use Crypt::CBC;
use Digest::HMAC;
use URL::Encode qw( url_encode_utf8 );
use MIME::Base64::Perl;
@tstachl
tstachl / create_customer.rb
Created November 15, 2014 23:21
# configure the client
client = DeskApi::Client.new username: '[email protected]', password: '$uper$ecretP@ssword', endpoint: 'https://example.desk.com'
# create the customer using a plain request
resp = client.post('/api/v2/customers', {
first_name: 'John',
last_name: 'Doe',
emails: [{ type: 'home', value: '[email protected]' }]
})
@tstachl
tstachl / mycases.js
Created November 12, 2014 00:24
Load all cases without pagination on the My Cases page in the desk.com portal by adding this snippet of jquery code. It basically loads the next page of each page that has a next page specified and appends all the cases to the initial page.
(function($) {
function nextPage(url, callback) {
$.get(url, function(data, textStatus, jqXHR) {
var cases = $(data).find('.mycases tbody tr')
, nextUrl = $(data).find('#pagination a.next_page');
callback(cases);
if (nextUrl && nextUrl.attr('href')) nextPage(nextUrl.attr('href'), callback);
}, 'html');
@tstachl
tstachl / assign_user.php
Created November 5, 2014 16:17
Assigning a user to a case written in PHP.
<?php
$json = json_encode(array(
'_links' => array(
'assigned_user' => array(
'href' => '/api/v2/users/16096734',
'class' => 'user'
)
)
));
@tstachl
tstachl / CreateCase.pl
Created October 21, 2014 23:08
#!/usr/bin/perl
use strict;
use warnings;
use feature qw(say);
use JSON;
use WWW::Curl::Easy;
my $DeskSite = 'https://example.desk.com';
@tstachl
tstachl / create.php
Created September 25, 2014 21:29
Creating a case using PHP and CURL in desk.com
<?php
$json = json_encode(array(
"subject" => "Test",
"description" => "testing",
"message" => array(
"subject" => "Test",
"body" => "Test",
"direction" => "in",
"to" => "[email protected]",
@tstachl
tstachl / ENV
Last active August 29, 2015 14:06
desk.com OAuth example using expressjs.
BASE_URL: https://desk-oauth-express.herokuapp.com
CONSUMER_KEY: MY_CONSUMER_KEY
CONSUMER_SECRET: MY_CONSUMER_SECRET
SESSION_SECRET: MY_SESSION_SECRET