Thomas Stachl tstachl
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| Zip::ZipFile.open(zipfile) do |zip| | |
| zip.each do |f| | |
| path = File.join('/your/aws/path', f.name) | |
| aws = AWS::S3.new.buckets['yourbucket'][path] | |
| aws.write(file: zip.get_output_stream(f)) | |
| aws_url = aws.public_url(secure: true).to_s | |
| end | |
| end | |
| end |
tstachl
/ desk_api.rb
Created
August 21, 2014 17:29
Creating a case with interactions using the desk_api gem.
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| require 'desk_api' | |
| # Authentication | |
| DeskApi.configure do |config| | |
| config.username = '[email protected]' | |
| config.password = '1234secret' | |
| config.endpoint = 'https://example.desk.com' | |
| end | |
| # Create the case |
tstachl
/ customer_update.json
Created
August 19, 2014 16:57
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| { | |
| "_links": { | |
| "company": { | |
| "href": "/api/v2/companies/1", | |
| "class": "company" | |
| } | |
| } | |
| } |
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| new DESK.Widget({ | |
| id: 'test', // The ID of the element to place the button into | |
| version: 1, | |
| site: 'hecos.desk.com', | |
| port: '80', | |
| type: 'chat', | |
| displayMode: 0, //0 for popup, 1 for lightbox | |
| features: { | |
| offerAlways: false, | |
| offerAgentsOnline: true, |
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| require 'desk_api' | |
| DeskApi::Default::CONNECTION_OPTIONS[:request] = { | |
| open_timeout: 45, | |
| timeout: 45 | |
| } | |
| client = DeskApi::Client.new({ | |
| token: 'TOKEN', | |
| token_secret: 'TOKEN_SECRET', |
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| require 'desk_api' | |
| require 'csv' | |
| DeskApi.configure do |config| | |
| config.username = '[email protected]' | |
| config.password = 'Top$ecret1' | |
| config.endpoint = 'https://example.desk.com' | |
| end | |
| CSV.foreach('./customers.csv', headers: true) do |csv| |
tstachl
/ ApplyMacro
Created
July 15, 2014 21:51
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| <apex:page standardStylesheets="false" showHeader="false" sidebar="false" recordSetVar="macros" docType="html-5.0" | |
| standardController="Macro__c" extensions="ApplyMacroControllerExtension" title="Select Macro" > | |
| <apex:includeScript value=""/> | |
| <apex:includeScript value="/support/console/30.0/integration.js"/> | |
| <apex:includeScript value="/soap/ajax/30.0/connection.js"/> | |
| <apex:includeScript value="/support/api/30.0/interaction.js"/> | |
| <apex:includeScript value="/canvas/sdk/js/30.0/publisher.js"/> | |
| <apex:stylesheet value="//maxcdn.bootstrapcdn.com/bootstrap/3.2.0/css/bootstrap.min.css" /> |
tstachl
/ create_ticket.rb
Created
July 14, 2014 20:11
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| ticket = DeskApi.cases.create({ | |
| external_id: 123456, | |
| subject: 'Subject', | |
| description: 'Description', | |
| priority: 1, | |
| status: 'resolved', | |
| type: 'email', | |
| labels: ['Label 1', 'Label 2'], | |
| custom_fields: { | |
| my_key: 'My Value' |
tstachl
/ CaseThemeAddition.html
Created
June 20, 2014 21:47
This is some javascript and css code that allows you to have tabbed email and note replies in desk.com.
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| <script> | |
| $(function() { | |
| var tid = $('#tabs .ui-state-active a').attr('href').replace('#tabs-tid_', '') | |
| , sel = '#email_reply_div_tid_' + tid | |
| setTimeout(function() { | |
| $(sel).prepend([ | |
| '<div>', | |
| ' <ul class="reply-toggle">', | |
| ' <li class="active">', |
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| public class DeskTriggerHelper | |
| { | |
| private static DeskClient CLIENT = new DeskClient(new Map<String, String>{ | |
| 'token' => 'TOKEN', | |
| 'tokenSecret' => 'TOKEN_SECRET', | |
| 'consumerKey' => 'CONSUMER_KEY', | |
| 'consumerSecret' => 'CONSUMER_SECRET', | |
| 'endpoint' => 'https://example.desk.com' | |
| }); | |