# Run Book / Operations Manual

1. **Table of Contents**
2. **System Overview**
	- Service Overview
	- Contributing Applications, Daemons, and Windows Services
	- Hours of Operation
	- Execution Design
	- Infrastructure and Network Design
	- Resilience, Fault Tolerance and High-Availability
	- Throttling and Partial Shutdown
	- Required Resources
	- Expected Traffic and Load
		- Hot or Peak Periods
		- Warm Periods
		- Cool or Quiet Periods
	- Environmental Differences
	- Tools
3. **Security and Access Control**
4. **System Configuration**
5. **Configuration Management**
	- System Backup and Restore
		- Backup Requirements
			- Special Files
		- Backup Procedures
		- Restore Procedures
6. **Monitoring and Alerting**
	- Error Messages
	- Events
	- Health Checks
	- Other Messages
7. **Operational Tasks**
	- Deployment
	- Batch Processing
	- Power Procedures
	- Routine Checks
		- System Rebuilds
	- Troubleshooting
8. **Maintenance Tasks**
	- Maintenance Procedures
		- Patching
			- Normal Cycle
			- Zero-Day Vulnerabilities
		- GMT/BST time changes
		- Cleardown Activities
			- Log Rotation
	- Testing
		- Technical Testing
		- Post-Deployment
9. **Failure and Recovery Procedures**
	- Failover
	- Recovery
	- Troubleshooting Failover and Recovery
10. **Contact Details**