Udesk open api

open_api_v1.rb

SETTING = {
  email: '[email protected]',
  api_token: 'ccd6ed3c-1da5-4173-aea3-e8a7ed74f68e',
  url_base: 'https://demo.dog.tryudesk.com'
}

SETTING = {
  email: '[email protected]',
  api_token: '2212c179-bc9e-433c-8cb9-ae6004e64848',
  url_base: 'https://udesk-rd-bj-01.udesk.cn'
}

SETTING = {
  email: '[email protected]',
  api_token: '54e5d934-9e75-4fa5-95d8-87cb46b56a17',
  url_base: 'https://1370515.s4.udesk.cn'
}

def agent_monitor_infos(setting = SETTING)
  url_base = setting.fetch(:url_base) { raise 'Not set url' }
  email = setting.fetch(:email) { raise 'Not set email' }
  timestamp = Time.current.to_i
  nonce = SecureRandom.hex(10)
  sign_version = 'v2'

  auth_info = {
    email: email,
    api_token: setting.fetch(:api_token) { 'Not set api_token' },
    timestamp: timestamp,
    nonce: nonce,
    sign_version: sign_version
  }

  query = {
    email: email,
    timestamp: timestamp,
    sign: Digest::SHA256.hexdigest(auth_info.values.join('&')),
    nonce: nonce,
    sign_version: sign_version
  }.to_query

  "#{url_base}/open_api_v1/agent_monitor_infos?#{query}"
end

def update_customer(setting = SETTING)
  url_base = setting.fetch(:url_base) { raise 'Not set url' }
  email = setting.fetch(:email) { raise 'Not set email' }
  timestamp = Time.current.to_i
  nonce = SecureRandom.hex(10)
  sign_version = 'v2'

  auth_info = {
    email: email,
    api_token: setting.fetch(:api_token) { 'Not set api_token' },
    timestamp: timestamp,
    nonce: nonce,
    sign_version: sign_version
  }

  query = {
    email: email,
    timestamp: timestamp,
    sign: Digest::SHA256.hexdigest(auth_info.values.join('&')),
    nonce: nonce,
    sign_version: sign_version,
    type: "cellphone",
    content: "17800456677"
  }.to_query

  "#{url_base}/open_api_v1/customers/update_customer?#{query}"
end

def generate_put_chained_droplists_url(field_id, setting = SETTING)
  url_base = setting.fetch(:url_base) { raise 'Not set url' }
  email = setting.fetch(:email) { raise 'Not set email' }
  timestamp = Time.current.to_i
  nonce = SecureRandom.hex(10)
  sign_version = 'v2'

  auth_info = {
    email: email,
    api_token: setting.fetch(:api_token) { 'Not set api_token' },
    timestamp: timestamp,
    nonce: nonce,
    sign_version: sign_version
  }

  query = {
    email: email,
    timestamp: timestamp,
    sign: Digest::SHA256.hexdigest(auth_info.values.join('&')),
    nonce: nonce,
    sign_version: sign_version
  }.to_query

  "#{url_base}/open_api_v1/chained_droplists/#{field_id}?#{query}"
end

def generate_ticket_change_logs_url(ticket_id = nil, setting = SETTING)
  url_base = setting.fetch(:url_base) { raise 'Not set url' }
  email = setting.fetch(:email) { raise 'Not set email' }
  timestamp = Time.current.to_i
  nonce = SecureRandom.hex(10)
  sign_version = 'v2'

  auth_info = {
    email: email,
    api_token: setting.fetch(:api_token) { 'Not set api_token' },
    timestamp: timestamp,
    nonce: nonce,
    sign_version: sign_version
  }

  query = {
    email: email,
    timestamp: timestamp,
    sign: Digest::SHA256.hexdigest(auth_info.values.join('&')),
    nonce: nonce,
    sign_version: sign_version
  }.to_query

  #"#{url_base}/open_api_v1/tickets/#{ticket_id}/change_logs?#{query}"
  "#{url_base}/open_api_v1/agents?#{query}"
end