Justification:
With the Mac now a second standard available to users in the Corporate division, and as more Macs start appearing in other divisions and subsidiaries, managing the support infrastructure currently in place has reached a critical level and needs an additional employee dedicated to providing this support in tandem with the Senior Mac System Engineer. In addition, this position will help with developing new automations, services and scripts/applications for imaging, IT and user support, in addition to providing Tier 3 support for Mac issues for Corporate as well as other Divisions and subsidiaries. This position will also serve as a knowledgeable and experienced back up for the Senior Macintosh Systems Engineer.
Currently, projects that are in progress to improve and maintain services are often interrupted by Tier 3 support requests and work on the projects is paused, adding this extra position will ensure that both Tier 3 support requests and handled quickly and efficiently and