GMail Style Template

HTML Body

{% assign emails = case.emails %} 
{% assign threadlength = emails.size|minus:1 %} 
{% for email in emails reversed %}
{% if forloop.first %} 
  {{email.new_html}}
  {% if email.agent %} 
    {% if email.agent.signature %}
      <p>--<br /> 
        <div style="margin-top:10px;">
          {{email.agent.signature | newline_to_br}}
        </div>
       </p> 
    {% else %}
       <p>--<br /> 
         {{email.agent.name_public}}<br />
         {{site.company_name}}
       </p>
    {% endif %}
  {% endif %}
{% else %}
  <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
    On {{email.created_at | date: "%b %d, %Y"}} at {{email.created_at | in_time_zone: site.timezone | date: "%I:% M%p %Z"}} 
    {{email.from_name}} &lt;{{email.from_address}}&gt; wrote:<br/><br />
    {{email.new_html}}
    {% if email.agent %}
      {% if email.agent.signature %}
         <p>--<br /> 
           <div style="margin-top:10px;">
             {{email.agent.signature | newline_to_br}}
           </div>
         </p> 
      {% else %}
         <p>--<br /> 
           {{email.agent.name_public}}<br />
           {{site.company_name}}
         </p>
      {% endif %}
    {% endif %}
  {% endif %} <br />
{% endfor %}
{% for i in (1..threadlength) %}
  </blockquote>
{% endfor %}

Text Body

{% assign emails = case.emails %}{% for email in emails reversed %}{{email.new_text}}
{% if email.agent %}
--
{% if email.agent.signature %}{{email.agent.signature | strip_html }}{%else%}{{email.agent.name_public}}{% endif %}
{% endif %}
{% if forloop.rindex0 != 0 %}
On {{email.send_at | date: "%b %d, %Y"}} at {{email.send_at | in_time_zone: site.timezone | date: "%I:%M%p %Z"}}, {% if email.agent %}{{email.agent.name_public}} <{{ email.agent.email }}>{% else %}{% if customer.id == email.from_customer.id %}{{customer.first_name}} <{{ customer.email }}>{% else %}{{email.from_customer.first_name}} <{{ email.from_customer.email }}>{% endif %}{% endif %}  wrote:
{% endif %}
{% endfor %}