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@DeskWOW
Created March 23, 2015 13:37
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Custom Reply Theme -- Highlight the most recent message
<table border="0" cellpadding="0" cellspacing="0" width="100%">
<tr>
<td align="center" valign="top">
<table border="0" cellpadding="0" cellspacing="0" width="100%">
<tr>
<td valign="top" style="color:#333; font-family:Arial; font-size:14px; line-height:150%; text-align:left;">
<table border="0" cellpadding="10" cellspacing="0" width="100%">
<tr>
<td valign="top">
<div>
<span style="font-size:90%; color:#777;">{{system.snippets.response_above_this_line}}</span>
<hr />
<div style="background-color:#efefef; font-size:100%; padding:5px; margin:10px 0 0 0;">
<strong>{{customer.name}}</strong><br/>
<strong>{{system.snippets.subject}}:</strong> {{case.subject}}
</div>
<hr />
{% assign emails = case.emails %}
{% for email in emails reversed %}
{% if forloop.first %}<div style="background: rgb(254, 255, 215)">{% endif %}
{% if email.agent %}
<span style="font-size:80%;">{{email.send_at | date: "%b %d, %Y" | upcase}} &nbsp;|&nbsp; {{email.send_at | in_time_zone: site.timezone | date: "%I:%M%p %Z"}}</span>
<br />
<strong>{{email.agent.name_public}}</strong> {{system.snippets.replied}}:<br/>
<div>{{email.new_html}}</div>
{% if email.agent.signature %}
<div style="margin-top:10px;"> {{email.agent.signature | newline_to_br}}</div>
{% endif %}
<hr />
{% else %}
<span style="font-size:80%;">{{email.created_at | date: "%b %d, %Y" | upcase}} &nbsp;|&nbsp; {{email.created_at | in_time_zone: site.timezone | date: "%I:%M%p %Z"}}
</span>
<br />
{% if forloop.last %}
<span style="background-color: #efefef; font-weight:strong;">{{system.snippets.original_message}}</span><br/>
{% endif %}
<strong>
{% if customer.id == email.from_customer.id %}
{{customer.first_name}}
{% else %}
{{email.from_customer.first_name}}
{% endif %}
</strong>
{% if forloop.last %}
{{system.snippets.wrote}}:<br /><br />
{% elsif customer.id == email.from_customer.id %}
{{system.snippets.replied}}:<br />
{% endif %}
{{email.new_html}}
<hr />
{% endif %}
{% if forloop.first %}</div>{% endif %}
{% endfor %}
<div style="background-color:#fafafa; border:0; font-size:80%; padding:2px;"> {{system.snippets.message_was_sent_to}} {{case.customer.email}} {{system.snippets.in_reference_to_case}}: {{case.id}}. <br />
{% if site.myportal_enabled %}
{{system.snippets.email_reply_portal_link}}<br /><a href="{{portal_link}}">{{portal_link}}</a><br /><br />
<strong>{{system.snippets.email_reply_multi_recipient_msg}}</strong><br/>
{{system.snippets.email_reply_multi_recipient_exp}}<br />
{% endif %}
</div>
</div>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
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