A notification theme that simply gives interaction history of the case.

1-subject.txt

[Case #{{case.id}} Activity] {{ case.emails.last.subject }}

2-html-body.html

{% assign emails = case.emails %}
{% assign threadlength = emails.size|minus:1 %}  
{% for email in emails reversed %}
 
{% if forloop.first %}
 
{{email.new_html}}
 
{% if email.agent %}
{% if email.agent.signature %}
<div style="margin-top:10px;"> {{email.agent.signature | newline_to_br}}</div>
{% else %}
<p>
  --<br />
  {{email.agent.name_public}}<br />
</p>
{% endif %}
{% endif %}
 
{% else %}
 
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
  On {{email.created_at | date: "%b %d, %Y"}} at {{email.created_at | in_time_zone: site.timezone | date: "%I:%M%p %Z"}} {{email.from}} &lt;{{email.from_address}}&gt; wrote:<br/><br />
 
{{email.new_html}}
 
{% if email.agent %}
{% if email.agent.signature %}
<div style="margin-top:10px;"> {{email.agent.signature | newline_to_br}}</div>
{% else %}
<p>
  --<br />
  {{email.agent.name_public}}<br />
</p>
{% endif %}
{% endif %}
 
{% endif %}
  
  <br />
 
{% endfor %}
{% for i in (1..threadlength) %} {{ '</blockquote>' }} {% endfor %}

3-text-body.txt

{% assign emails = case.emails %}{% for email in emails reversed %}{{email.new_text}}
{% if email.agent %}
--
{% if email.agent %}{% if email.agent.signature %}{{email.agent.signature | strip_html }}{%else%}{{email.agent.name_public}}{% endif %}
{% endif %}
{% if forloop.rindex0 != 0 %}
On {{email.send_at | date: "%b %d, %Y"}} at {{email.send_at | in_time_zone: site.timezone | date: "%I:%M%p %Z"}}, {% if email.agent %}{{email.agent.name_public}} {% else %}{% if customer.id == email.from_customer.id %}{{customer.first_name}} <{{ customer.email }}>{% else %}{{email.from_customer.first_name}} <{{ email.from_customer.email }}>{% endif %}{% endif %}  wrote:
{% endif %}{% endif %}{% endfor %}