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DeskWOW/1 - Read Me

Created June 6, 2017 01:04
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Custom Desk.com Email Notification Theme for Chat Transcripts.
Raw
1 - Read Me
1) Must be used in conjunction with a Case Resolved rule.
2) Email must go to assigned agent or assigned group so add this liquid to the To field: {% if case.user %}{{case.user.email}}{% elsif case.group %}{{case.group.emails}}{% else %}{{site.admin_emails}}{% endif %}
3) The first interaction from the customer is the case subject so can be added to the subject field by referencing {{case.subject}}.
Raw
2 - HTML Body
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
<title></title>
<link href="http://fonts.googleapis.com/css?family=Open+Sans" rel="stylesheet" type="text/css">
<style>
@media only screen and (max-device-width: 480px) {
td[class=emailData] {
width: 260px !important;
}
}
</style>
<style>
table, td, div, span {
font-family:'Open Sans', sans-serif !important;
}
</style>
</head>
<body style="-webkit-text-size-adjust:none;">
<table style="width: 100%; background-color: #f9f9f9; margin: 5px 15px 20px 0px; padding: 0px; border: 0px solid #e9e9e9; font-family: 'Open Sans',sans-serif; font-weight: 300; line-height: 19px; font-size: 13px;" border="0" cellpadding="0" cellspacing="0"><tr>
<td style="font-size:13px; color:#FFFFFF; font-family:'Open Sans', sans-serif; mso-line-height-rule: exactly; line-height:100%; margin-bottom:5px; background-color: #3498DB; width:100%;text-align:center;font-weight:300; padding-top:10px;padding-bottom:10px;">This is an INTERNAL NOTIFICATION for <a href="{{case.direct_url}}" style="text-decoration: underline; color: #FFFFFF;">Case #{{case.id}}</a></td></tr>
<tr>
<br />
<table class="messageTop" cellspacing="0" cellpadding="0" border="0" style="width: 100%;">
<tr>
<td>&nbsp;</td>
<td class="emailData" style="width: 100%">
<table class="caseReply" cellspacing="0" cellpadding="0" border="0" style="width: 100%;background-color: white;">
{% if case.channel == "chat" %}
{% assign objects = case.chat.messages_and_notes %}
{% endif %}
{% for obj in objects reversed %}
{% if case.channel == "chat" %}
{% if obj.note %}
{% assign name = obj.agent.name_public %}
{% assign date_to_show = obj.created_at %}
{% assign message_to_show = obj.note %}
{% assign background_color = "#FFFEE9" %}
{% capture users_image_url %} {{obj.agent.email | gravatar_url: gravatar_unknown_user, ssl }} {% endcapture %}
{% else %}
{% assign date_to_show = obj.created_at %}
{% assign message_to_show = obj.text %}
{% assign background_color = "auto" %}
{% if obj.from_customer? %}
{% assign name = customer.name %}
{% capture users_image_url %} {{customer.email | gravatar_url: gravatar_unknown_user, ssl }} {% endcapture %}
{% elsif obj.from_system? %}
{% assign name = "System" %}
{% capture users_image_url %} {{"[email protected]" | gravatar_url: gravatar_unknown_user, ssl }} {% endcapture %}
{% else %}
{% assign name = obj.user.name %}
{% capture users_image_url %} {{obj.user.email | gravatar_url: gravatar_unknown_user, ssl }} {% endcapture %}
{% endif %}
{% endif %}
{% endif %}
<!-- New code TL added -->
{% if obj.note %}
{% assign background_color = "#FFFEE9" %}
{% assign background_color_body = "#FFFEE9" %}
{% assign name = obj.agent.name_public %}
{% assign sig = "" %}
{% elsif obj.agent %}
{% assign name = {{case.group.name}} %}
{% assign sig = {{obj.agent.signature}} %}
{% else %}
{% assign background_color = "#f7f7f7" %}
{% assign background_color_body = "auto" %}
{% assign name = {{customer.name}} %}
{% assign sig = {{obj.agent.signature}} %}
{% endif %}
<tr>
<td style="color: #000000; font-family:'Open Sans', sans-serif; border-top:1px solid #CCCCCC; mso-line-height-rule: exactly; line-height:110%; font-size:10pt; background-color:#FFFFFF; color:black; padding:10px; margin:0;">
<strong>{{name}}<br/></strong>
<span style="font-size:9pt;">{{date_to_show | in_time_zone: site.timezone | date: "%a %b %d, %Y" }}&nbsp;&#45;&nbsp;{{date_to_show | in_time_zone: site.timezone | date: "%I:%M %p %Z"}}</span><br/>
</td>
</tr>
<tr>
<td style="font-size:13pt; color: #000000; font-family:'Open Sans', sans-serif; padding: 10px; mso-line-height-rule: exactly; line-height:110%; background-color:#FFFFFF;">{{message_to_show}}<br/>{{sig | newline_to_br}}</td>
</tr>
{% endfor %}
</table>
<table class="spacer" cellspacing="0" cellpadding="0" border="0" style="height: 25px; line-height:25px;">
<tr><td>&nbsp;</td></tr>
</table>
</td> <!-- EmailData TD Ends-->
<td>&nbsp;</td>
</tr>
</table>
<table border="0" cellpadding="0" cellspacing="0" width="100%" style="width:100%; text-align: center; padding-bottom: 10px; background-color: #3498DB; padding-top: 10px; color: #FFFFFF;"><tr><td style="font-size:13px; color: #FFFFFF; font-family:'Open Sans', sans-serif; mso-line-height-rule: exactly; line-height:100%; padding:5px 10px 10px 10px;">{{system.snippets.message_was_sent_to}} an internal team member in reference to <a href="{{case.direct_url}}" style="text-decoration: underline; color: #FFFFFF;">Case #{{case.id}}</a>. <br /></td></tr></table>
</td>
<td>
&nbsp;
</td>
</tr>
</table>
</td>
</tr>
</table>
</body>
</html>
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