A custom case theme that evaluates to, cc, and bcc addresses in agent.

gistfile1.html

<div class="agent_ticket_section">

{{csat}}

</div>

<div class="agent_ticket_section">

{{subject}}

</div>


<div class="agent_ticket_section">

<div>

{{status}}

</div>

<div>

{{priority}}

</div>

</div>


<div class="agent_ticket_section">

<div>

{{group}}

</div>

<div>

{{user}}

</div>

</div>


<div class="agent_ticket_section">

{{description}}

</div>


<div class="agent_ticket_section">

{{language}}

</div>


<div class="agent_ticket_section">

{{tags}}

</div>

{{widget.jira.body}}

<div id="case-id-{{case.id}}"></div>

<script>
  
function validateEmail($email) {
  var emailReg = /(.+)@(.+){2,}\.(.+){2,}/;
  if( !emailReg.test( $email ) ) {
    return false;
  } else {
    return true;
  }
}
  
setTimeout(function() {
  console.log('test');
  console.log($("#case-id-{{case.id}}").parents(".active_ticket_type"));
  $("#case-id-{{case.id}}").parents(".active_ticket_type").find(".email-input").keyup(function() {
    $(this).parents(".a-text").removeClass("ct-warning");
    if ($(this).val().length < 1) { return false; }
    bad_emails = 0;
    emails = $(this).val();
    emails_array = emails.split(",");
    emails_array.forEach(function(entry) {
      if (!validateEmail(entry)) {
        bad_emails++;
      }
    });
    if (bad_emails > 0) {
      $(this).parents(".a-text").addClass("ct-warning");
    }
  }); 
}, 500); 
</script>
<style>
body .a-text.ct-warning { 
  background: rgb(255, 221, 221);
  border: 1px solid rgb(150, 0, 0);
}
</style>