DeskWOW’s gists

DeskWOW / gist:50db422b895c0bb6ab3a

Last active August 29, 2015 14:03

Custom Desk.com Email Widget Embed Code

	<html>
	<head>
	<script src="http://ajax.googleapis.com/ajax/libs/jquery/1.11.1/jquery.min.js"></script>
	</head>
	<body>

	<style>
	a.form-link {
	display: block;
	box-sizing: border-box;

DeskWOW / gist:7ca1ec164b1671faea34

Created July 9, 2014 12:03

How to correctly render right-to-left languages like Arabic. This code should be placed at the very top of Layout within the Desk.com Advanced Theme editor for your current Default support center web theme.

	{% if desk.system.language == "ar" %}
	<style> body { direction:rtl; } </style>
	{% endif %}

DeskWOW / gist:0d078c2dab557c90f502

Created July 14, 2014 21:05

	require 'desk_api'

	ticket = DeskApi.cases.create({
	external_id: 123456,
	subject: 'Subject',
	description: 'Description',
	priority: 1,
	status: 'resolved',
	type: 'email',
	labels: ['Label 1', 'Label 2'],

DeskWOW / gist:b8116592d6d037b62983

Last active August 29, 2015 14:04

On My Profile page of your support center, replace default 'verified' icon (http://screencast.com/t/SCw9NPXs) with a different icon (http://take.ms/tEyLb)

<script>$(function() { $(".verified img").prop("src", "http://i.imgur.com/7zvSABZ.png") });</script>

DeskWOW / gist:e179925743819a19ff7e

Created August 3, 2014 19:42

Add this to the bottom of your "Chat Connected Screen" theme to automatically redirect users to your email form if they've waited over 3 minutes for an agent to accept their chat.

	<script>
	var timeout = 180000;
	var redirectTo = "/customer/portal/emails/new";
	setTimeout('redirectToEmail()', timeout)
	function redirectToEmail()
	{
	if( "none" == $("#chat_send_area").css('display')) {
	alert("We're sorry, but we are no longer available to chat at this time. To leave us a note, just fill out the contact form on the next screen.");
	window.top.location.href = redirectTo;
	}

DeskWOW / gist:04161fe80e0b1d4f86ac

Created August 5, 2014 14:46

How to change article rating to "Was this helpful? Yes / No" on one line. Result: http://take.ms/SuQdD

	<!-- Replace this: -->

	{{ rate_block }}

	<!-- with this: -->

	<style>
	#rate_article a {
	text-decoration: none;
	}

DeskWOW / gist:6e88c4d09174b37da885

Created August 6, 2014 01:35

By adding a bit of code to "Email (New)", you can set a customer custom field to the user's timezone. Before adding code to your support center theme's contact form, create a customer custom field with key "time_zone" and with the 4 values used below.

	<!-- Add this right above {{form_end}} -->

	<div class="timezone-div">{{ customer_custom_time_zone }}</div>

DeskWOW / gist:a291e186aa7408255f57

Created August 6, 2014 13:30

Private Portal — Require specific user email address domain to allow support center access

	{% unless current_user == nil or current_user.is_guest %}
	{% assign email_domain = current_user.customer.email \| split: '@' %}
	{% if email_domain[1] contains "sitechcs.com" %}
	Success! You'll want ALL code currently in your 'Layout' to go here so the site loads.
	{% else %}
	If the user sees this text, it means they logged in, but their email domain isn't approved.
	{% endif %}
	{% else %}
	If the user sees this text, it means they are not logged in. So you'll likely want to prompt them to login or auto redirect them to login page here.
	{% endunless %}

DeskWOW / gist:30b0bc339ba1a4a8e840

Created August 6, 2014 13:34

Private Portal — Require manual user (customer) approval to allow support center access

	{% unless current_user == nil or current_user.is_guest %}
	{% if current_user.customer.custom_portal_access == "true" \|\| current_user.customer.custom_portal_access == true \|\| current_user.customer.custom_portal_access == "1" \|\| current_user.customer.custom_portal_access == 1 %}
	Success! You'll want ALL code currently in your 'Layout' to go here so the site loads.
	{% else %}
	If the user sees this text, it means they logged in, but not manually approved.
	{% endif %}
	{% else %}
	If the user sees this text, it means they are not logged in. So you'll likely want to prompt them to login or auto redirect them to login page here.
	{% endunless %}

DeskWOW / gist:eddd9112b999873a6675

Created August 21, 2014 00:04

A custom case theme that evaluates to, cc, and bcc addresses in agent.

	<div class="agent_ticket_section">

	{{csat}}

	</div>

	<div class="agent_ticket_section">

	{{subject}}

Desk.com Customer WOW Team DeskWOW