Change Zendesk Ticket Status Using Powershell

zendesk_change_ticket_status.ps1

param
(
[int] $ticketid,
[validateset ("new","open","pending","solved","closed","delete","same")] [string] $newstatus,
[string] $admincomment = ""
)

# Global Zendesk Settings:
$global:zendesk_address = "https://yourcompany.zendesk.com"

# Username (email address) must be followed by /token
$global:zendesk_user_name = "[email protected]/token"

# Username (email address) of the admin account
$global:admin_user_name = "[email protected]"

# Password is the API token
$global:zendesk_password = "your_API_token_here"



# Function to create authorization header for the API
function CreateAuthorizationHeader()
{
    $pair = "$($zendesk_user_name):$($zendesk_password)"
    $encodedCreds = [System.Convert]::ToBase64String([System.Text.Encoding]::ASCII.GetBytes($pair))
    $basicAuthValue = "Basic $encodedCreds"
    $Headers = @{
        Authorization = $basicAuthValue
    }
    return $Headers
}

$header = CreateAuthorizationHeader

# find admin account
$uri = $zendesk_address + '/api/v2/search.json?query=type:user email:' + $global:admin_user_name
$adminuser = Invoke-RestMethod -Method Get -UseBasicParsing -ContentType "application/json" -Uri $uri -Headers $header

if ($adminuser.results.Count -ne 1)
{
    throw "Invalid admin account " + $global:admin_user_name
}

# find existing ticket
$uri = $zendesk_address + '/api/v2/tickets/' + $ticketid.ToString() + '.json'
$ticket = Invoke-RestMethod -Method Get -UseBasicParsing -ContentType "application/json" -Uri $uri -Headers $header


# delete ticket
if ($newstatus -eq "delete")
{
    if ($admincomment -ne "")
    {
	    $admincomment = '"comment": { "body": "' + $admincomment + '", "html_body": "' + $admincomment + '", "author_id": ' + $adminuser.results[0].id + ' }'
        $ticketbody = '{"ticket": {' + $admincomment + '} }'
        $response = Invoke-RestMethod -Method Put -UseBasicParsing -ContentType "application/json" -Uri $uri -Headers $header -Body $ticketbody
    }

    $response = Invoke-RestMethod -Method Delete -UseBasicParsing -ContentType "application/json" -Uri $uri -Headers $header
}
# udpate ticket
elseif ($ticket.ticket.status -ne $newstatus -or ($newstatus -eq "same" -and $admincomment -ne "") )
{
    # prepare admin comment
    if ($admincomment -ne "")
    {
	    $admincomment = ', "comment": { "body": "' + $admincomment + '", "html_body": "' + $admincomment + '", "author_id": ' + $adminuser.results[0].id + ' }'
    }

    if ($newstatus -eq "same")
    {
        $newstatus = $ticket.ticket.status
    }

    $ticketbody = '{"ticket": {"status": "' + $newstatus + '"' + $admincomment + '} }'
    $response = Invoke-RestMethod -Method Put -UseBasicParsing -ContentType "application/json" -Uri $uri -Headers $header -Body $ticketbody
}