One of the worst-targeted recruiter emails I've received in quite a while.

gistfile1.txt

09/27/12 9:39 AM

Dear David,

     

My name is Shamika and I'm a recruiter at Axelon Services Corporation.  We have your resume on file and I thought you may be interested in an opportunity we currently have available for a Service Assurance Engineer with a major Telecommunications company located in ATLANTA, GA.


 
Rates WILL NOT be disclosed via email. W2 only; NO Corp to Corp.
Citizenship: US Citizens+ Green Card/EAD holders  + H1B Transfer candidates only.
**Must be willing to work on-site in Atlanta, GA** 

Please review the job description below.  If you are qualified and interested in pursuing this opportunity, please call me at (212) 384-6509 ASAP.  You may also send me an e-mail, if you do respond via e-mail please include a daytime phone number so I can reach you.  In considering candidates, time is of the essence, so please respond ASAP. 

If you do not feel like you are a good fit, but you know someone, perhaps junior to you, who is looking for a temporary assignment without a heavy skill set required, please feel free to forward this email onto them.  I also encourage you to visit our website at www.axelon.com for all of our job openings. 

**Must be willing to work on-site in Atlanta, GA**

Contract Length: 3 years

Job Title: Service Assurance Engineer

Project Name: Mobile Device Management (MDM)

Project Description:
• The Service Assurance Engineer will work as part of a 7x24 team providing Tier 2 advanced technical support for Hosted Mobility Applications such as Mobile Device Management (MDM), Mobile Enterprise Application Platform (MEAP) and other mobile application solutions.

Job Description:
• The Service Assurance Engineer will perform end-to-end technical troubleshooting as well as collaborate with other internal and external support teams in the resolution of post-implementation technical issues not being resolved by the Tier I Care teams.
• Normal operations require leadership in managing critical issues; regularly communicating with customers, vendors, and other stakeholders; training on product features; and providing on call support. Must be strong analytical thinker with ability to quickly and accurately assess complex technical situations, determine root cause and resolution, and identify potential work-around options.
• The Service Assurance Engineer will be responsible for proactive and reactive fault management of hosted mobile applications such as MDM and MEAP. This includes alarm validation, troubleshooting, ticket documentation and escalation, monitoring change management, outage reporting and management, and root cause analysis.
• The Service Assurance Engineer will be responsible for Change Management: prior to moving to production, scheduling, production implementation, monitoring and back out plans.
• Maintain and regularly update a Knowledge Base to assist Tier I Care teams to resolve issues at first point of contact. The knowledge based shall include troubleshooting tips & tricks, frequently asked questions, etc.
• The Service Assurance Engineer shall strive to achieve established Service Level Objectives in responsiveness, updates and resolution of technical issues.
• On-call and shift work may be required.

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ASSIGNMENT SKILLS/EXPERIENCE SUMMARY:
To be considered qualified for this position, the candidate must:
• Have a strong working knowledge of wireless technologies, application/software support, IP routing, and LAN infrastructure


• HANDS ON EXPERIENCE IN advanced troubleshooting skills, i.e., the ability to quickly and accurately assess complex technical issues and chart a path to resolution
• Demonstrated experience to lead and manage non-technical aspects of critical issue resolution, e.g.,
- communication with various stakeholders (technical teams, vendors, customer helpdesk, etc.)
- creation and delivery of knowledge artifacts and training materials
- creation and delivery of root cause analysis documentation
• Understand and be able to lead Change Management activities, including developing a test/verification plan for new software releases
• Be available for scheduled on-call support.

Can didate must be aware and willing to accept that this is a 24/7 365 assignment. Requires Flexibility

Candidates submitted must have excellent oral and written communicaton skills.

Skill Experience Need
1)LAN infrastructureExpert Required
2)IP Routing ConceptsExpert Required
3)OSI ModelExpert Required
4)Firewall/DMZ Config and SupportIntermediate Desired
5)VPN and related security conceptsIntermediate Desired
6)Packet Capture/AnalysisExpert Required
7) Server ArchitectureExpert Required
8)Mobile Device ManagementExpert Required
9)Oral - Written Comminication skillsExpert Required
10)Flexibility 24 X 7 - 365Expert Required

 
Note: Please allow me to reiterate that I chose to contact you either because your resume had been posted to one of the internet job sites to which we subscribe, or you had previously submitted your resume to Axelon.  I assumed that you are either looking for a new employment opportunity, or you are interested in investigating the current job market.
 

If you are not currently seeking employment, or if you would prefer I contact you at some later date, please indicate your date of availability so that I may honor your request. In any event, I respectfully recommend you continue to avail yourself to the employment options and job market information we provide with our e-mail notices.

Thank you,

Shamika N. Thompson


Axelon Services Corporation
44 Wall Street 18th Floor