TR-069, also known as CWMP (CPE WAN Management Protocol), is a technical specification developed by the Broadband Forum. It defines a protocol for remote management of end-user devices, such as modems, routers, gateways, set-top boxes, and other customer-premises equipment (CPE). The primary goal of TR-069 is to enable service providers to remotely configure, monitor, and troubleshoot these devices over a broadband connection.
Key features of TR-069 include:
- Auto-Configuration: Allows service providers to automatically configure CPEs without user intervention.
- Firmware Management: Enables remote updating of device firmware to ensure that devices are running the latest software versions.
- Diagnostics: Provides tools for remote diagnostics and troubleshooting to help resolve issues without needing on-site support.
- Performance Monitoring: Collects performance data from CPEs to help service providers monitor network health and optimize services.
TR-069 operates over HTTP or HTTPS and uses XML-based messages for communication between the Auto Configuration Server (ACS) managed by the service provider and the CPE.
Overall, TR-069 helps improve customer experience by reducing setup complexity and enabling proactive maintenance and support from service providers.