gistfile1.txt

[1] Saved replies chat.

Customer: 

- Hey there. 
- I'm using the 3.9 version of Divi Builder in the dashboard and would like to import the Agency Home layout, can you provide some instructions on how to load it from there? I don't like the Visual Builder.

Mitch:  (tell them that they should already see that the customer mentioned latest version and the Backend Builder so they should only include the relevant info and screenshots from the saved reply)

- #s v divi library how to use 

You can get quick access to all of our pre-made Divi Layout Packs right inside the Divi Builder. 

--> to be removed 
If you don't already have the latest Divi version up and running on your site, you can update by following this tutorial. 
to be removed <--

You should then see all the layouts available inside the Divi Builder 😄 

** also remove the VB info **

Here's how to do it from the Back-end Builder:
gif here


Customer:
- Thanks a lot! That's a very good guide. 
- Can you also let me know if Divi is fully compatible with all the browsers?

Mitch:

#s browser compatible - modified

Replace "All our themes and plugins, including Divi, will always be" with "Of course, Divi is" as the customer is asking specifically for Divi.

*Of course, Divi is* compatible with the most recent version of WordPress and the most up to date web browsers. Internet Explorer is supported from IE9+ and, of course, IE Edge as well 😃 

Customer: That sounds great. Divi's great!

Mitch: friendly gif here

Customer: friendly gif here. 
- You guys rock. :D Bye.


[2] Angry Customer

Customer:

- Hello. I have a problem with Bloom not adding my susbcribers to the list and I need it solved asap. Your support staff is replying too slow. 

Mitch: 
- I'm sorry to hear that you're having problems with Bloom. Can you let me know if more than 24 hours have passed since you've opened the ticket?

Customer:
- I added everything that the support guy asked however this is taking TOO LONG. Can I get someone to reply me now? I have a meeting tomorrow and need this sorted out ASAP.
(30-40 seconds later) - HELLO?!?!!

Mitch: Sorry for the inconvenience. We strive to answer all the questions within 24 hours, our support staff should get back to you soon with a reply on your problem. 

Customer:
- I have waited too long, already 2 days passed since I opened the ticket, I need this solved NOW. Can I talk to your supervisor? This is ridiculous.
- I'm losing potential customers due and you're telling me I should wait another for 24 hours which is the normal response time. THIS IS NOT NORMAL. Please help.

- Are you still there??