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Resume - Jacqueline Onofre
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Resume.md

JACKIE ONOFRE

4745 40th Ave SW
Apt 411
Seattle, WA 98116
[email protected]
(206)-922-9813
LinkedIn: https://www.linkedin.com/in/jacquelineonofre/
GitHub

SKILLS

  • Fluent in Spanish and English
  • Proficient in Microsoft Word, Excel, PowerPoint, Access, and Clinical QA monitoring
  • Efficient problem solver and strong ability to multitask
  • Excellent customer service
  • Extended knowledge in arrhythmias and chemical processes
  • Demonstrates effective, clear and professional written and oral communication

EXPERIENCE

Ada Developers Academy (Seattle, WA)

Cohort 9 Software Development Student
February 2018 - Present

  • Applies Agile software development methodologies
  • Consistently applies Test Driven Development techniques  * Rapidly learning and implementing full stack technologies - Ruby, Ruby on Rails, HTML, CSS
  • Will be learning JavaScript and React by July 2018

Amazon (Seattle, WA)

Policy Specialist
June 2017 - Present

  • Completes investigation and root cause resolution for safety restriction issues and escalations
  • Assists with the definition and design of improvements to Marketplace Safety program
  • Consistency collaborates with Seller Experience and Developer teams to provide efficient and user friendly application workflows for sellers
  • Exceptional problem solving skills, including the ability to recognize non-obvious patterns
  • Maintains Amazon's site quality by enforcing Amazon's Policy Guidelines
  • Partners with business teams to implement safety gates according to business needs of the market

Amazon (Seattle, WA)

Seller Support Specialist
August 2016 - June 2017

  • Provide prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues
  • Specialized in Brand Registry and marketplace safety restrictions
  • Demonstrate excellent time-management skills and the ability to work both independently and with the team
  • Maintains excellent performance metrics such as quality, productivity, and first contact resolution
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
  • Trained and certified by Leadership program to provide coaching for colleagues

iRhythm Technologies (Lincolnshire, IL)

Clinical Operations Support Technician
September 2014 - April 2016

  • Monitor live clinical QA tool
  • Communicate critical findings to physicians
  • Escalate medical reports based on severity
  • Provide clinical support and ensure quality of patient care services
  • Administer clinical operations
  • Document all notifications made to clinicians
  • Coordinate with managers to design more efficient protocols

Children's Memorial Hospital (Chicago, IL)

Volunteer
December 2011 - May 2014

  • Engage patients and siblings in games and activities
  • Support patients and families visiting for appointments
  • Manage to create a comfortable and welcoming environment for patients as well as families
  • Team lead in 13- week Disruptive Behavior Disorder therapy group for both English and Spanish groups
  • Have helped various children with ADHD improve learning skills

EDUCATION

DePaul University

Chicago, Illinois - Graduated June 2014
Bachelor of Science Degree in Psychology, Cognitive Neuroscience Concentration
Biology Minor

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