The brand expected their user to dial into a quick code e.g. *483# and receive their service menu. The menu would be different depending on:
- Country - so language
- Whether the user is registered to the brand's services
The admin user would expect the following:
- Dashboard through which to search for customers and customer payments made
- A downloadable report
The end user would expect to dial the service code:
- Check their account status
- Fund a wallet (theirs or a friends') using mobile money
- Call the customer care center