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@MichaelDimmitt
Last active July 3, 2026 05:43
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** draft **

quick draft thoughts:

Regarding how customer support could use ai

Just a thought on something to try:

  • personas (not sure yet how to use the right persona ... but the idea being they all live in the same project / github repo.)

Add a rule, instruction or skill - to ask when I have a chat in that project. what persona to use and list all of the persona types.

  • templates This is the format you want the response mapped to. give an example of what looked good previously.

outside research:

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