MichalBryxi · April 30, 2020 22:25
diff --git a/SSE-reply.txt b/SSE-reply.txt
 Reply from SSE regarding: https://twitter.com/MichalBryxi/status/1255426145316724741

 Hello Michal

 Thank you for contacting us. I can see that this account is for an electricity
 prepay meter account for 2 st Judes square that has been in your name since
 01/06/2017. I can see in your messages that you have moved out of this property
 and set up a new account. Customers can have multiple accounts and properties
 with us. So we do have customers to contact us directly and request to close
 the account when they move out. we didn't get a request to close the account
 and the new tenants didn't contact us take over the account so the account
 remained in your name. The annual top up statement to you was due to be issued
 on 04/05 so the system has for a meter read so that we could accurately
 calculate how much electricity you have used in the past year, while on prepay
 meters meter reads are not require we do ask at the annual statement to make
 the statement as accurate as possible. I can also see on your thread that you
 mentioned cutting off the gas. SSE Airtricity Gas NI cover gas in Norther
 Ireland, their gas accounts are separate to our electricity accounts. If you
 had an gas account with them I would advise that you call them on 03459005253
 to discuss the gas account with team. 

 As you have advised us that you are no longer in the property the account for 2
 st Judes is in the process of closing and a final statement will be issued to
 you. Letters will be sent to the property asking the new occupiers to contact
 us to set up their own account.

 -----

 Ha! Perfect! That explains A lot.
 The fact that I did not receive the same e-mail in 2019 did not really help.
 [e-mail history screenshot attached]
 Gas / Electricity is just my mistake as for me as a customer it's SSE == sorts
 out the stuff.
 Ok if the new occupiers won't get the letter for whatever reason what will
 happen then?

 -----

 We will send multiple letters to the property so as to make sure that new
 occupiers get them if the letters do come back from the post as undelivered we
 will work with NIE networks to see how we can contact the occupiers. As its an
 electricity prepay meter  the account will run as normal until NIE network want
 to disconnect the property for safety , it is the customer responsible to
 contact us as we cant put an account in a persons name without speaking to them
 and NIE Networks cant have a live electricity meter without someone taking
 responsibility for it. NIE networks do give customers several months to contact
 us before this is considered. Ourselves and SSE Airtricity Gas NI operate
 separately, we have our own separate websites,
 https://airtricitygasni.com/at-home/, and https://sseairtricity.com/uk/home/,
 customers get billed separately by each one too. There is no crossover between
 us.
	Reply from SSE regarding: https://twitter.com/MichalBryxi/status/1255426145316724741

	Hello Michal

	Thank you for contacting us. I can see that this account is for an electricity
	prepay meter account for 2 st Judes square that has been in your name since
	01/06/2017. I can see in your messages that you have moved out of this property
	and set up a new account. Customers can have multiple accounts and properties
	with us. So we do have customers to contact us directly and request to close
	the account when they move out. we didn't get a request to close the account
	and the new tenants didn't contact us take over the account so the account
	remained in your name. The annual top up statement to you was due to be issued
	on 04/05 so the system has for a meter read so that we could accurately
	calculate how much electricity you have used in the past year, while on prepay
	meters meter reads are not require we do ask at the annual statement to make
	the statement as accurate as possible. I can also see on your thread that you
	mentioned cutting off the gas. SSE Airtricity Gas NI cover gas in Norther
	Ireland, their gas accounts are separate to our electricity accounts. If you
	had an gas account with them I would advise that you call them on 03459005253
	to discuss the gas account with team.

	As you have advised us that you are no longer in the property the account for 2
	st Judes is in the process of closing and a final statement will be issued to
	you. Letters will be sent to the property asking the new occupiers to contact
	us to set up their own account.

	-----

	Ha! Perfect! That explains A lot.
	The fact that I did not receive the same e-mail in 2019 did not really help.
	[e-mail history screenshot attached]
	Gas / Electricity is just my mistake as for me as a customer it's SSE == sorts
	out the stuff.
	Ok if the new occupiers won't get the letter for whatever reason what will
	happen then?

	-----

	We will send multiple letters to the property so as to make sure that new
	occupiers get them if the letters do come back from the post as undelivered we
	will work with NIE networks to see how we can contact the occupiers. As its an
	electricity prepay meter the account will run as normal until NIE network want
	to disconnect the property for safety , it is the customer responsible to
	contact us as we cant put an account in a persons name without speaking to them
	and NIE Networks cant have a live electricity meter without someone taking
	responsibility for it. NIE networks do give customers several months to contact
	us before this is considered. Ourselves and SSE Airtricity Gas NI operate
	separately, we have our own separate websites,
	https://airtricitygasni.com/at-home/, and https://sseairtricity.com/uk/home/,
	customers get billed separately by each one too. There is no crossover between
	us.