Tropo script skeleton to create a Signaling Service

tropo-signal.js

// Constructor for the Cisco Spark Logging Library
//    - token: we recommend to leverage a Cisco Spark Bot Account
//    - roomId: add your bot to the room you want to chat to
function SparkLog(token, roomId) {
    this.token = token;
    this.roomId = roomId;
}
SparkLog.prototype.log = function(newLogEntry) {
    var result;
    try {
        // Open Connection
        var url = "https://api.ciscospark.com/v1/messages";
        var connection = new java.net.URL(url).openConnection();
        connection.setReadTimeout(10000);
        connection.setConnectTimeout(10000);

        // Method == POST
        connection.setRequestMethod("POST");
        connection.setRequestProperty("Authorization", "Bearer " + this.token);
        connection.setRequestProperty("Content-Type", "application/json");
        connection.setDoInput(true);
        connection.setDoOutput(true);

        // Send Data
        var bodyWriter = new java.io.DataOutputStream(connection.getOutputStream());
        var contents = '{ "roomId": "' +  this.roomId + '", "text": "' + newLogEntry + '" }';
        bodyWriter.writeBytes(contents);
        bodyWriter.flush();
        bodyWriter.close();

        var result = connection.getResponseCode();
        if (result < 200 || result > 299) {
            log("SPARK_LOG: could not log to Spark, response code: " + result);
            return false;
        }
    }
    catch (e) {
        log("SPARK_LOG: could not log to Spark, socket Exception or Server Timeout");
        return false;
    }

    return true; // success
}

// Posts to the Presence signalments space
function signal(msg) {
    log("SIGNAL: msg");
    var spark = new SparkLog("SPARK_TOKEN", "ROOM_ID"); 
    return spark.log(msg);
}

// Posts to a Chatops space
function chatops(entry) {
    log("DEBUG: entry");
    var spark = new SparkLog("SPARK_TOKEN", "ROOM_ID"); 
    return spark.log(entry);
}

//
// Tropo Code logic starts here
//
if (currentCall) {
    wait(1000);

    say("Welcome to the Presence Signaling Service");
    chatops("spoke welcome message to callerId: " + currentCall.callerID);
    wait(500);

    ask("Dial 1 if you'll be late today, 2 if you won't join, and 3 to be transferred to an operator", {
            choices: "1, 2, 3",
            terminator: "#",
            attempts: 3,
            mode: "dtmf",
            onBadChoice: function (event) {
                switch(event.attempt) {
                    case 1: say("Your entry is not a valid."); break;
                    case 2: say("Sorry, still invalid."); break;
                    default: say("Looks like you did not make it."); break;
                }
            },
            onChoice: function (event) {
                chatops("caller: " + currentCall.callerID + " chose " + event.value);
                var selected = parseInt(event.value) || 3;
                switch (selected) {
                    case 1:
                        if (signal("Employee (tel: " + currentCall.callerID + ") will be late today")) {
                            say("Your delay has been signaled to the Operations team");
                        }
                        else {
                            say("Sorry, could not contact the Operations team, please retry...");
                        }
                        break;
                    case 2:
                        if (signal("Employee (tel: " + currentCall.callerID + ") won't join today")) {
                            say("Your absence has been signaled to the Operations team");
                        }
                        else {
                            say("Sorry, could not contact the Operations team, please retry...");
                        }
                        break;
                    case 3: // This is the default
                    default: 
                        signal("Employee (tel: " + currentCall.callerID + ") asked to be transferred to an agent");
                        say("Got it, now transferring you. Please hold on...");
                        transfer("[email protected]", {
                            playvalue: "http://www.phono.com/audio/holdmusic.mp3",
                            terminator: "*",
                            onTimeout: function(event) {
                                chatops("transfer timeout for callerId: " + currentCall.callerID);
                                say("Sorry, nobody's available. Please contact us later....");
                                signal("Employee (tel: " + currentCall.callerID + ") could not be transferred to an agent");
                            },
                            onBusy: function(event) {
                                chatops("line busy for callerId: " + currentCall.callerID);
                                say("Sorry, line is busy. Please try again later...");
                                signal("Employee (tel: " + currentCall.callerID + ") could not be transferred to an agent");
                            },
                            onConnect: function(event) {
                                chatops("transfer successful for callerId: " + currentCall.callerID);
                                say("You're now connected !");
                            },
                        });
                        break;
                 }
             }
    });
    
    say("Bye bye !");
    wait(500);
}
else {
    chatops("tropo script version: 2017-03-17 12:42");
}