Effective Date: March 21, 2025
Welcome to BetterCoach (“BetterCoach,” “we,” “us,” or “our”). Your privacy is important, and we want to provide a transparent overview of how we collect, use, store, and disclose your personal information when you use our mobile or web applications (collectively, the “App” or “Service”). By accessing or using the Service, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using the Service.
- Basic Personal Information: When you create an account or otherwise use the App, you may provide basic information such as your name, email address, or other unique identifiers (“Personal Information”).
- We do not collect special categories of sensitive personal data (such as health or financial information).
- User-Generated Content: Any content or data you input into BetterCoach (e.g., notes, coaching content) will be stored in our database to facilitate the Service.
- Automatic Data Collection: We may gather technical information about your device, including IP address, device type, operating system, and usage logs. This data is used to improve and troubleshoot our Service.
- Third-Party Service Data: We may integrate with or use:
- Post-hoc Analytics: to analyze user interactions and enhance the user experience.
- OpenAI API: to provide AI-powered features within the App.
- Prisma Database: to securely store user data and facilitate service operations.
- Provision of Services: We use your Personal Information to create and manage your account and deliver the functionalities of the App.
- Service Improvement: Technical and usage data helps us diagnose performance issues, enhance features, and optimize our App’s design.
- Third-Party Processing: By using the App, you acknowledge and consent that certain data will be shared with third-party service providers (e.g., analytics, AI-processing APIs) as necessary to provide core functionalities.
- Legal Compliance: We may use or disclose your information where required by applicable law or regulation, or to comply with lawful requests.
- Storage Location: We store and process data on servers we own or control, or that are provided by third-party hosting partners, including our Prisma-powered database.
- Security Measures: While we use reasonable security measures (e.g., encryption in transit, secure passwords) to protect your data, no system is 100% secure. You acknowledge and accept potential risks inherent in sharing information online.
We will retain your Personal Information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, enforce agreements, or protect our legitimate interests.
- Third-Party Providers: We may share your Personal Information with vendors who assist us in providing the Service, such as analytics platforms or cloud hosting providers, under obligations of confidentiality.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice if your data becomes subject to a different privacy policy.
- Legal Requirements: We may disclose data to comply with applicable law, protect our rights, or respond to lawful requests and legal processes.
- No Guarantees: To the fullest extent permitted by law, BetterCoach provides the Service “as is” and “as available,” without warranties of any kind, whether express or implied.
- Limitation of Liability: In no event shall BetterCoach, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use the Service. Any liability we do have for damages shall be strictly limited to the amount you have paid, if any, for using the Service within the last six months.
- Assumption of Risk: You acknowledge and accept that any information you share or receive via the App is at your own risk.
- Data Access or Deletion: If you wish to update, correct, or delete your Personal Information, please contact us at the email below. We do not guarantee compliance with any specific privacy frameworks or legal regimes but will make reasonable efforts to address your request.
- Opt-Out Communications: You can opt out of non-essential communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
We reserve the right to modify or update this Privacy Policy from time to time. All changes will be effective immediately upon posting, and your continued use of the Service constitutes acceptance of any such modifications.
For questions or concerns regarding your data or this Privacy Policy, please contact:
Email: [email protected]