RJ · October 17, 2010 19:13
diff --git a/irccloud_faq.txt b/irccloud_faq.txt
 * Which browsers does it work in?
 ** We've tested in modern versions of Firefox, Chrome and Safari. It currently doesn't work in IE. 
   We plan to improve browser support in future.

 * Does IRCCloud act as a BNC/bouncer and stay connected when I go offline?
 ** Yes it does - you will stay connected to IRC even if you shutdown your computer or log out of IRCCloud.com
   This means when you come back, you'll be able to see what happened on IRC whilst you were away.

 * What will it cost?
 ** Free currently, will roll out monthly subscription as the beta progresses. 
   We've not decided on a price yet.

 * Can I run a local version of IRCCloud for my company/organisation?
 ** This is something we'd like to support in future. 
   Get in touch if you'd like to discuss this further.

 * Can I connect to an SSL IRC Server?
 ** Yes

 * Can I connect to an IRC server that requires a password? 
 ** Yes

 * How can I get notifications/alerts when someone says my name or triggers a highlight?
 ** If you're running in Fluid, you can use the growl script from here: http://userscripts.org/tags/irccloud
 ** In future we plan to offer a small notifier app, like the gmail checker/notifier app.
 ** We may also support Chrome desktop notifications, or something similar.

 * How can I read more history/backlog?
 ** If you scroll to the top of the conversation, more history will automatically be loaded.

 * How can I search my backlog?
 ** For now you are limited to using the built-in search feature of your browser. 
   In future we plan to offer a proper search that will search through your history on the server.

 * Can I download by logs as text files?
 ** Not yet, we're working on it

 * Can I import old backlog from logfiles?
 ** We plan to build/document the API, so in future import scripts should be possible 

 * What technologies does IRCCloud use?
 ** The backend is written in Erlang and PostgreSQL, the frontend is all HTML5 :)

 * Why was I disconnected/reconnected from my IRC server?
 ** One of the following reasons:
 ** 1) A bug in IRCCloud that caused your connection to bounce (more likely during the beta..)
 ** 2) Transient network problems outside our control, or problems with the IRC network you were using
 ** 3) "Zombie Detection" - during the beta, you are disconnected from all networks if you don't login 
      to the IRCCloud website for more than 4 days. In future, pro accounts will not have this limitation.
	* Which browsers does it work in?
	** We've tested in modern versions of Firefox, Chrome and Safari. It currently doesn't work in IE.
	We plan to improve browser support in future.

	* Does IRCCloud act as a BNC/bouncer and stay connected when I go offline?
	** Yes it does - you will stay connected to IRC even if you shutdown your computer or log out of IRCCloud.com
	This means when you come back, you'll be able to see what happened on IRC whilst you were away.

	* What will it cost?
	** Free currently, will roll out monthly subscription as the beta progresses.
	We've not decided on a price yet.

	* Can I run a local version of IRCCloud for my company/organisation?
	** This is something we'd like to support in future.
	Get in touch if you'd like to discuss this further.

	* Can I connect to an SSL IRC Server?
	** Yes

	* Can I connect to an IRC server that requires a password?
	** Yes

	* How can I get notifications/alerts when someone says my name or triggers a highlight?
	** If you're running in Fluid, you can use the growl script from here: http://userscripts.org/tags/irccloud
	** In future we plan to offer a small notifier app, like the gmail checker/notifier app.
	** We may also support Chrome desktop notifications, or something similar.

	* How can I read more history/backlog?
	** If you scroll to the top of the conversation, more history will automatically be loaded.

	* How can I search my backlog?
	** For now you are limited to using the built-in search feature of your browser.
	In future we plan to offer a proper search that will search through your history on the server.

	* Can I download by logs as text files?
	** Not yet, we're working on it

	* Can I import old backlog from logfiles?
	** We plan to build/document the API, so in future import scripts should be possible

	* What technologies does IRCCloud use?
	** The backend is written in Erlang and PostgreSQL, the frontend is all HTML5 :)

	* Why was I disconnected/reconnected from my IRC server?
	** One of the following reasons:
	** 1) A bug in IRCCloud that caused your connection to bounce (more likely during the beta..)
	** 2) Transient network problems outside our control, or problems with the IRC network you were using
	** 3) "Zombie Detection" - during the beta, you are disconnected from all networks if you don't login
	to the IRCCloud website for more than 4 days. In future, pro accounts will not have this limitation.