Created
December 28, 2014 19:53
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The trickiest thing to get right is the labels. One that worked well for us is the idea of two-dimensional labelling (i.e. every issue has two labels): | |
Severity label: these labels have colors to make them visually identifiable. It’s important to not have too many of these, to make the choice easy, here are some suggestions: | |
blocking: drop everything you’re working on, this needs to be fixed today (we also had “überblocking” for extremely severe issues) | |
critical: this should be the next thing to work on, should be fixed within a few days | |
high priority: important to work on | |
low priority: if you have some spare time this would be nice to have. | |
Component label: which aspect of the project the issue related to, such as “debugger”, “dashboard” etc. | |
The labels are assigned by the reporter and adjusted (if necessary) by quality assurance people or the product/project manager |
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