Zopim logic for handling departments

zopim_logic.js

<!-- the web widget -->
<script>
   window.zEmbed||(function(){
   var queue = [];
   window.zEmbed = function() { queue.push(arguments); }
   window.zE = window.zE || window.zEmbed;
   document.zendeskHost = 'mycompany.zendesk.com';
   document.zEQueue = queue;
   }());
</script>
<script src="https://assets.zendesk.com/embeddable_framework/main.js" data-ze-csp="true" async defer></script>
<script> 
var runWidgetLogic = (function() {
   'use strict';
   var module = {};
   module.init = function(HCSearch, chat, contactForm) {
      if (zE) configureWidget(HCSearch, chat, contactForm);
      else {
         console.log("ERROR: No Widget running on the page.");
         return;
      }
   };
   function configureWidget(HCSearch, chat, contactForm) { // API configuration
      var widgets = { webWidget: {} },
      		customizelabels = $.extend({}, widgets.webWidget, {
         launcher: {
            label: { '*': 'Have a Question?' }, // Web Widget button text
            chatLabel: { '*': 'Chat' } // Chat button text - When the Help Center Search option is disabled
         },
         helpCenter: {
            chatButton: { '*': 'Chat with a person now' }, // Chat button text - when the Help Center Search option is enabled
            title: { '*': 'Brand Help Centre' } // Web Widget header text
         }
      });
      widgets.webWidget = customizelabels;
      if (!HCSearch) widgets.webWidget = $.extend({}, widgets.webWidget, { helpCenter: { suppress: true } });
      if (!chat) widgets.webWidget = $.extend({}, widgets.webWidget, { chat: { suppress: true } }); else zopimConfig();
      if (!contactForm) widgets.webWidget = $.extend({}, widgets.webWidget, { contactForm: { suppress: true } });
      window.zESettings = widgets;
   }
   zE(function() {
      zE.setHelpCenterSuggestions({ labels: ['top_suggestions'] });
   });
   function zopimConfig() {
      zE(function() {
         $zopim(function() {
         	var zl = $zopim.livechat;
            zl.setOnConnected(function() {
               var department_status = zl.departments.getDepartment('Department Name');
               if (department_status.status == 'offline') zl.setStatus('offline'); // Set the account status to 'offline'
               	else {
   	               zl.concierge.setAvatar("path_to/concierge_image.png");
   	               zl.setLanguage('en'); // Set language to English:
   	               zl.window.setTitle('Brand Support'); // Set the Window Title:
   	               zl.addTags("brand_name"); // set the tag
   	               zl.departments.filter(''); // Hide the Drop-down list option in the Pre-Chat Form to select the Department
   	               zl.departments.setVisitorDepartment('Department Name'); // Automatically set the Department
   	            }
            });
         });
      });
   }
   return module;
}());
/**
 * Change the widget settings.
 * jQuery is required
 * @params {boolean} HCSearch - enable HC Search?
 * @params {boolean} chat - enable chat?
 * @params {boolean} contactForm - enable contact form?
 */
runWidgetLogic.init(true, false, false);
</script>
<!-- End of the web widget -->