Andrey Sarapulov Sarapulov
Sarapulov
/ gist:8f9192135b793f4f95d0982fc2eeb7cf
Created
May 9, 2016 15:03
Move subject and description to the bottom
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| if ( document.location.href.indexOf('/requests/new') > -1 ) { | |
| $('.request_subject').insertBefore('.form footer'); | |
| $('.request_description').insertBefore('.form footer'); | |
| } |
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| // TARGET SETTINGS | |
| https://DOMAIN.zendesk.com/api/v2/tickets/update_many.json | |
| PUT | |
| JSON | |
| Basic Authentication - Enabled (email/token + API token) | |
| // PAYLOAD (IN TRIGGER) | |
| { | |
| "tickets": [ | |
| { "id": {{ticket.id}}, |
Sarapulov
/ locale_redirect.js
Created
September 20, 2016 13:13
Change HC locale in the URL for everyone who is not on Request Page
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| /************************************************ | |
| Change HC locale in the URL for everyone who is not on Request Page | |
| ************************************************/ | |
| if (/*HelpCenter.user.role != 'anonymous' &&*/ !window.location.pathname.match('/requests/')) { | |
| (function() { | |
| var url = window.location.pathname; | |
| expected_locale = 'en-us', | |
| current_locale = url.split('/hc/')[1].split('/')[0], | |
| is_expected_locale = current_locale === expected_locale; | |
| if (!is_expected_locale) window.location.pathname = url.replace(current_locale,expected_locale); |
Sarapulov
/ url_params_to_fields.js
Created
October 11, 2016 09:46
Quick and dirty way to read URL parameters and set given ticket fields Expected URL example https://sarapulov.zendesk.com/hc/en-us/requests/new?ticket_form_id=72316&country=bhutan&age=21 CODE CONTAIN BUGS!
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| /* | |
| Quick and dirty way to read URL parameters and set given ticket fields | |
| Expected URL example https://sarapulov.zendesk.com/hc/en-us/requests/new?ticket_form_id=72316&country=bhutan&age=21 | |
| CODE CONTAIN BUGS! | |
| */ | |
| if ( window.location.search.match("ticket_form_id") ) { | |
| function getUrlParameter(param) { | |
| if (!param) return ''; | |
| var href = window.location.href; | |
| if (param === 'locale') return href.split('/hc/')[1].split('/')[0]; |
Sarapulov
/ form_fields.js
Created
October 11, 2016 12:41
Move Subject & Description fields and copy custom field value into subject
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| if ( document.location.href.indexOf('/requests/new') > -1 ) { | |
| // move fields | |
| var $att = $('div.form-field').last(); | |
| $('.request_subject').insertBefore($att); | |
| $('.request_description').insertBefore($att); | |
| // set subject | |
| var field_val = $('#request_custom_fields_31616405').val(); | |
| $('#request_subject').val(field_val).change(); | |
| } |
Sarapulov
/ benefex_help_center_forms.js
Last active
October 12, 2016 12:59
Help Center cutomizations Preset Subject field based on custom field value, Hide Subject, Move Subject and Description fields.
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| /************************************************************ | |
| Help Center cutomization (ver 1.0.1) | |
| Preset & hide Subject field based on custom field value, | |
| Move Subject and Description fields. | |
| ************************************************************/ | |
| if (document.location.search.indexOf('ticket_form_id') > -1) { | |
| (function () { | |
| var settings = { // change settings here | |
| "hide_subject": true, | |
| "133425":"request_custom_fields_31616405", |
Sarapulov
/ preset_nested_dropdown.js
Created
January 2, 2017 15:37
Preset given nested dropdown on Zendesk Help Center with a given value
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| /** | |
| * Preset given nested dropdown on Zendesk Help Center with a given value | |
| * | |
| * @param {String} field_id (example: 'request_custom_fields_31265065') | |
| * @param {String} field_value (example: 'complaint_type_b') | |
| */ | |
| function presetNestedDrodown(field_id,field_value){ | |
| if (!field_id || field_value === undefined) return; | |
| var $field = $('.'+field_id); | |
| if ($field && $field.length > 0 && $field.hasClass('string')) { |
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| <!-- the web widget --> | |
| <script> | |
| window.zEmbed||(function(){ | |
| var queue = []; | |
| window.zEmbed = function() { queue.push(arguments); } | |
| window.zE = window.zE || window.zEmbed; | |
| document.zendeskHost = 'mycompany.zendesk.com'; | |
| document.zEQueue = queue; | |
| }()); | |
| </script> |
Sarapulov
/ hc_redirect.html
Created
June 7, 2017 09:36
Advanced HC redirect script to the specific form
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| <script type="text/javascript"> | |
| (function(f, l, lh, isR){ // redirect to ticket form page if not already form page, requests page or article page | |
| f = 151485, l = window.location, lh = l.href, isR = !(l.search.match("ticket_form_id") || lh.indexOf('/requests') > -1 || lh.indexOf('/articles') > -1); | |
| if (isR {{#if signed_in}}&& false{{/if}}) l.replace("/hc/"+document.getElementsByTagName("html")[0].lang.toLowerCase()+"/requests/new?ticket_form_id="+f); | |
| })(); | |
| </script> |
Sarapulov
/ hc_redirect_after_page_loaded.html
Created
June 8, 2017 08:27
Zendesk Help Center redirect after page is loaded
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| <script type="text/javascript"> | |
| $(document).ready(function() { | |
| (function(f, l, lh, isR){ // redirect to ticket form page if not already form page, requests page or article page | |
| f = 151485, l = window.location, lh = l.href, isR = !(l.search.match("ticket_form_id") || lh.indexOf('/requests') > -1 || lh.indexOf('/articles') > -1), | |
| hc = HelpCenter, isU = hc && (hc.user.role !== 'manager' && hc.user.role !== 'agent'); | |
| if (isR && isU) l.replace("/hc/"+document.getElementsByTagName("html")[0].lang.toLowerCase()+"/requests/new?ticket_form_id="+f); | |
| })(); | |
| }); | |
| </script> |