VfOnlineSupportSnippet.java

VfOnlineSupport.getInstance().getVfChat().addChatAvailabilityListeners(new VfChatAvailabilityListener() {
            @Override
            public void trackAvailability(GenesysStatus.ChatMode chatMode, String selectedTopic) {
                if (chatMode != null) {
                    HashMap<String, Object> hashMap = new HashMap<>();
                    String chatState = TrackingConstants.VF_CONTEXT_CHAT_STATUS_OFFLINE;

                    if (chatMode.equals(GenesysStatus.ChatMode.online)) {
                        setOnlineChatButtonState(State.ONLINE);
                        chatState = TrackingConstants.VF_CONTEXT_CHAT_STATUS_AVAILABLE;
                    } else if (chatMode.equals(GenesysStatus.ChatMode.busy)) {
                        setOnlineChatButtonState(State.BUSY);
                        chatState = TrackingConstants.VF_CONTEXT_CHAT_STATUS_BUSY;
                    } else if (chatMode.equals(GenesysStatus.ChatMode.offline)) {
                        setOnlineChatButtonState(State.OFFLINE);
                        chatState = TrackingConstants.VF_CONTEXT_CHAT_STATUS_OFFLINE;
                    }
                    hashMap.put(TrackingConstants.VF_CONTEXT_CHAT_AGENT_AVAILABILITY_KEY, chatState);
                    hashMap.put(TrackingConstants.VF_CONTEXT_CHAT_SELECTED_TOPIC_KEY, RedButtonTracker.selectedTopicName);
                    trackingManager.trackPageEvent(TrackingConstants.VF_TRACK_EVENT_RED_BUTTON_CHAT, hashMap);
                }   
            }
        });