alexgodin · May 19, 2020 21:35
diff --git a/ineedfoodnyc.html b/ineedfoodnyc.html
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 </style><title>ineedfoodnyc</title></head><body><article class="markdown-body"><h2 id="background">Background<a class="headerlink" href="#background" title="Permanent link"></a></h2>
 <h4 id="influx-of-new-users-of-emergency-food-services">Influx of new users of emergency food services.<a class="headerlink" href="#influx-of-new-users-of-emergency-food-services" title="Permanent link"></a></h4>
 <ul>
 <li>One in three NYC households have lost a job in the last few months.</li>
 <li>Food Pantries are reporting record numbers of new clients.</li>
 <li>As stimulus funding runs out, more and more people will need to turn to emergency food.</li>
 </ul>
 <h4 id="lots-of-resource-collection-and-need-mapping-but-poor-user-experience">Lots of resource collection and need mapping, but poor user experience.<a class="headerlink" href="#lots-of-resource-collection-and-need-mapping-but-poor-user-experience" title="Permanent link"></a></h4>
 <ul>
 <li>There are a dozen websites with lists of food resources.<sup id="fnref:1"><a class="footnote-ref" href="#fn:1">1</a></sup><sup id="fnref:2"><a class="footnote-ref" href="#fn:2">2</a></sup><sup id="fnref:3"><a class="footnote-ref" href="#fn:3">3</a></sup> But, these resources are laid out as static pages that require reading comprehension and the ability to liberally use the &ldquo;find in page&rdquo; feature.</li>
 <li>There are also SMS based solutions <sup id="fnref:4"><a class="footnote-ref" href="#fn:4">4</a></sup> <sup id="fnref:5"><a class="footnote-ref" href="#fn:5">5</a></sup> but they are limited in the number of pantries listed and are simply automated phone trees.</li>
 <li>311 is also supposed to help with this, but we hear that they&rsquo;re overwhelmed and unable to provide support.</li>
 <li>Both Austin (at Lemontree/In It Together) and Christa (at City Harvest) have been fielding inbound requests from folks who are struggling to navigate this system.</li>
 </ul>
 <h4 id="going-to-a-pantry-is-intimidating-and-shame-inducing">Going to a pantry is intimidating and shame inducing.<a class="headerlink" href="#going-to-a-pantry-is-intimidating-and-shame-inducing" title="Permanent link"></a></h4>
 <ul>
 <li>Can you imagine the feeling of needing to rely on a helping hand for the first time.</li>
 <li>In a country where self-sufficiency is prized above all else, there is tremendous pain in receiving aid.</li>
 <li>The pantry system is increasingly complicated and includes lots of different types of services (home delivery, food for seniors, grab and go).</li>
 </ul>
 <h4 id="lemontree-and-everyone-else-wants-to-understand-whats-next">Lemontree (and everyone else) wants to understand what&rsquo;s next.<a class="headerlink" href="#lemontree-and-everyone-else-wants-to-understand-whats-next" title="Permanent link"></a></h4>
 <ul>
 <li>The last two months have been a blur. We&rsquo;re all reeling from a crisis. But, as things calm down, we&rsquo;ll enter into a long painful <a href="https://seths.blog/2020/05/vs-a-slog/">slog</a>.</li>
 <li>The world is changing fast. Everyone knows that we need to see change, but no one totally understands what will be needed for the long haul.</li>
 <li>Lemontree&rsquo;s core competency has always been quick iteration based on feedback. Now, we&rsquo;re getting ready to pivot again to serve wherever is most needed.</li>
 </ul>
 <h4 id="volunteers-willing-to-go-deep">Volunteers willing to go deep<a class="headerlink" href="#volunteers-willing-to-go-deep" title="Permanent link"></a></h4>
 <ul>
 <li>For some who have lost a job, volunteering is a way to fill the time (and add something to their resume). Many of our In It Together volunteers have signed up for <a href="https://nypost.com/2020/04/09/hero-of-the-day-out-of-work-waitress-serves-food-to-her-community/">shift after shift to fill the time</a></li>
 <li>At Crisis Text Line 27,000 volunteers commit to 200 hours of service in their first year.</li>
 </ul>
 <h2 id="proposal">Proposal<a class="headerlink" href="#proposal" title="Permanent link"></a></h2>
 <h4 id="ineedfoodnyc-is-a-247-hotline-where-you-can-text-or-call-with-a-real-human-who-will-help-you-find-free-food-resources-near-you">INeedFood.nyc is a 24/7 hotline where you can text or call with a real human who will help you find free food resources near you.<a class="headerlink" href="#ineedfoodnyc-is-a-247-hotline-where-you-can-text-or-call-with-a-real-human-who-will-help-you-find-free-food-resources-near-you" title="Permanent link"></a></h4>
 <h4 id="initial-project">Initial Project<a class="headerlink" href="#initial-project" title="Permanent link"></a></h4>
 <ul>
 <li>Users find us through partnerships with existing organizations, SEO and Google Ads (using our ad credit).</li>
 <li>Each user is directed to text or call a phone number (TBD).</li>
 <li>On the backend, our team of trained human volunteers work on a case by case basis to send back tailored resources and hold folks hands through their first experiences.</li>
 <li>As they go, each volunteer is logging the results of each request and creating detailed data on each resource.</li>
 </ul>
 <h4 id="what-next">What next<a class="headerlink" href="#what-next" title="Permanent link"></a></h4>
 <ul>
 <li>We will have the best data on the emergency food system. We will understand what resources are working and which aren&rsquo;t.</li>
 <li>We can use this knowledge to only recommend great resources to end users.</li>
 <li>And, we can begin to work with funders to direct capital to only the best organizations.</li>
 <li>And, we&rsquo;ll learn where the gaps are.  As gaps emerge, we can choose to build them ourselves or find partners who can step up.</li>
 </ul>
 <h3 id="open-questions">Open questions<a class="headerlink" href="#open-questions" title="Permanent link"></a></h3>
 <ul>
 <li>How will people find this?</li>
 <li>Will people who find it use it?</li>
 <li>Is the data valuable?</li>
 <li>Can we find and train volunteers efficiently?</li>
 <li>Is it fundable in the long run?</li>
 <li>Does this fit into our values (family dinner, scale)?</li>
 <li>Do we feel excited to get out of bed and build this?</li>
 </ul>
 <div class="footnote">
 <hr />
 <ol>
 <li id="fn:1">
 <p><a href="https://sites.google.com/foodeducationfund.org/foodhubnyc/home">City Harvest</a>&#160;<a class="footnote-backref" href="#fnref:1" title="Jump back to footnote 1 in the text">&#8617;</a></p>
 </li>
 <li id="fn:2">
 <p><a href="https://www.nycfoodpolicy.org/coronavirus-nyc-food-reports/">Hunter College</a>&#160;<a class="footnote-backref" href="#fnref:2" title="Jump back to footnote 2 in the text">&#8617;</a></p>
 </li>
 <li id="fn:3">
 <p><a href="https://sites.google.com/foodeducationfund.org/foodhubnyc/home">Food Education Fund</a>&#160;<a class="footnote-backref" href="#fnref:3" title="Jump back to footnote 3 in the text">&#8617;</a></p>
 </li>
 <li id="fn:4">
 <p>Plentiful–text Food Pantry to 726-879&#160;<a class="footnote-backref" href="#fnref:4" title="Jump back to footnote 4 in the text">&#8617;</a></p>
 </li>
 <li id="fn:5">
 <p>No Kid Hungry–text NYC food to 877-877&#160;<a class="footnote-backref" href="#fnref:5" title="Jump back to footnote 5 in the text">&#8617;</a></p>
 </li>
 </ol>
 </div></article></body></html>
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