Created
June 7, 2013 10:03
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Support section
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| # Support Section | |
| * schedule a visit | |
| * renew a pass - request a pass | |
| * hotlist visitors | |
| * Raise a sales request - why should this be part of support? | |
| Primary Goal: help customers resolve their trouble tickets | |
| - Log a support ticket | |
| - Follow up on the same ticket | |
| - View a list of tickets | |
| - Raise Grievance | |
| ## Other Goals | |
| ###Book a Visit | |
| * Get a long term pass | |
| * Get a temporary pass | |
| ### Ask support to | |
| * Move material to Datacenter | |
| * Move material from Datacenter | |
| * Deactivate my services |
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