Spideroak

1.txt

Aphyr
Oct 11, 9:12 PM

Hi there!

First time user here--I bought a 5TB plan for the year, checked my homedir in
"Backup", and hit save. It did a bunch of disk IO for a few minutes, then just
sat at 100% CPU for the last 8 hours. The "Scan Now" spinner is rotating and it
says "Scanning folders for new backup items". The Activity tab is empty and the
Actions log says "Application: save backup selection" is finalizing. I killed
the process and restarted it, but it seems stuck in the same way. Any idea what

I have to kick to get it working again?

--Kyle

2.txt

A few more details: this is on an updated Debian Jessie box, spideroakone
1:6.0.1 amd64, and the device name is "waterhouse". Attached a couple
screenshots too. :)

Thanks for your time!

--Kyle

3.txt

Hi Kyle,

This is Dana from SpiderOak Support.

I'm sorry that you are experiencing backup issues. I must point out that we do not recommend backing up the entire home directory. It is best to only select the folders that are under it. This is because the Home directory contains application data that should not be uploaded with SpiderOak. We recommend only backing up file types such as documents, pictures, videos, music, etc. Please try selecting individual folders under your Home directory instead and see what happens.

Best,
Dana

4.txt

Yeah but, like, the whole point of me buying backup software is to take backups
of, well, all my data. Dotfiles, logs, git repos, databases, VMs, experiment
datafiles... I've got a lot of stuff here besides just photos and documents. If
you can't handle a 2TB homedir, why do you even offer a 5 TB plan? :-/

--Kyle

5.txt

SpiderOak is not designed to back up entire home directories. Backing up dot files and logs should be ok, but it is not recommended to back up the other file types you have mentioned and there is nothing more we can do about that.

GIT repos are not recommended because there are special tools to back them up and we're not one of them.

No database should be backed up live. You have to run a database-specific tool to make a backup, then point SpiderOak to that.

VMs are way too big to back up and they are constantly changing since they are live. SpiderOak does not handle constantly changing files well and this can cause rapid space consumption on your account.

Best,
Dana

6.txt

Yes, I know if you back up a file while it's being written it might be corrupt.
I'm a database engineer. I accept this. That's why I have mirrored disks, FS
snapshots, and onsite backups. I just wanted Spideroak for an offsite replica in
case of earthquake or fire.

I'm also not really concerned about having to recover the DBs--they're
infrequently changing and and relatively small. Ditto for the VMs: they're only
a few GB a piece and almost never change. How do I know how much space my
changes take? Because I keep ZFS snapshots going back *years*. The deltas just
aren't that big. Look at the monthlies:

gravitas/home@2015-03-01_03.30.01--365d  1.18G      -  1.61T  -
gravitas/home@2015-04-01_03.30.01--365d  6.62G      -  1.63T  -
gravitas/home@2015-05-01_03.30.01--365d  6.13G      -  1.64T  -
gravitas/home@2015-06-01_03.30.01--365d  7.36G      -  1.63T  -
gravitas/home@2015-07-01_03.30.01--365d  23.1G      -  1.58T  -
gravitas/home@2015-08-01_03.30.01--365d  1.12G      -  1.64T  -
gravitas/home@2015-09-01_03.30.01--365d   861M      -  1.65T  -

Rsyncing the whole 2TB to my backup server takes like, 10 minutes a night. A
fresh rsync takes a few hours. I assure you, this is not a pathological dataset.
There's no excuse for just chewing through 100% CPU for days on end without even
generating a file list or size estimate when I can traverse the entire directory
in *under 3 seconds*.

aphyr@waterhouse ~ [1]> time du -sh /home/aphyr
1.7T	/home/aphyr
0.24user 2.32system 0:02.58elapsed 99%CPU (0avgtext+0avgdata 4400maxresident)k
0inputs+0outputs (0major+6542minor)pagefaults 0swaps

Tell you what: how about you just refund my plan and close my account, and I'll
find some other service. :-/

--Kyle

p.s. 1978 called--they said they've invented something called a "symbolic link"
and it might be cool if you could support it someday

It's worth noting that when you're dealing with a network connection of limited speed, it's not possible for any backup process (short of totally parallel servers, which is something different) to indiscriminately back up everything in a live OS while keeping up with all the rapid changes that happen to any temp files.

As I mentioned earlier, I'm a database engineer and I'm familiar with these issues. As I also mentioned earlier, I use ZFS snapshots. As I also mentioned earlier, the deltas involved just aren't that big.

I switched to duplicacy, which handles my entire 6TB homedir just fine. I'm pretty sure this was just spideroak's client being slow.