Created
March 2, 2020 23:03
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| - type: escalate | |
| # repeat: 1 # optional, but only works if all layers are just users | |
| rules: | |
| # assign it to user | |
| - receivers: | |
| - usr_xxxxxxxx | |
| timeout: 1m | |
| # transfer to team if not ack in 1 min. | |
| - receivers: | |
| - tem_xxxxxxx | |
| # timeout: 1m # timeout only applicable if all layers are users |
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