Go_Go_Gadget_Temper

Merissa: Welcome to Gogo. My name is Merissa.
Alex Stupka: hello
Alex Stupka: I went on a flight on 11/20 and was charged 7.95, but the wifi disconnected about 10 mins into the flight
Merissa: Hello, Alex. I do apologize. Let's take a look at your account and see what I can do to help.
Alex Stupka: the flight attendants said we would not be charged, but a charge appeared on my cc bill
Alex Stupka: it was on 11/20
Merissa: While Gogo's products are non-refundable, we value you as a customer.  Taking your situation under consideration, I will be happy to offer you a 100% promotional code to be used for the purchase and use of a Flight Pass the next time you travel.
Alex Stupka: ok. that works.  for future reference, can I see the airline about getting a refund if no wifi is available after I purchase?
Alex Stupka: or is it a total gamble
Merissa: The airline wouldn't be able to refund you, as we're only partnered with the airline.
Alex Stupka: I see
Merissa: <deleted> is your code.
Alex Stupka: ok thanks for your help
Merissa: Of course! Anything else?
Alex Stupka: thats all