article-zendesk1

start:
    say "Hello, IT, I'm Roybot 🤖"
    goto offandon

offandon:
  say "Have you tried turning it off and on again ?"
  say Question(
    button_type="quick_reply",
    buttons = [
      Button("Yes", accepts=["yep", "sure", "ye", "yeah"]) as btnYes,
      Button("No", accepts=["nope", "na", "nah"]) as btnNo
    ]
  )
  hold
  if (event match btnYes) {
    say "Ok, great!"
    goto issue
  }
  say "Well, you should do that first."
  say Typing(3000)
  say "Don't worry though, come back to me if the issue persists."
  goto end

issue: 
  say "Can you describe your the problem please?"
  hold
  remember issue = event
  goto email

email:
  say "What's your email address?"
  hold
  if (event.match_regex("^([a-z0-9_+]([a-z0-9_+.]*[a-z0-9_+])?)@([a-z0-9]+([\-\.]{1}[a-z0-9]+)*\.[a-z]{2,6})")) {
    remember email = event
    goto send
  } else {
    say "You won't fool me, this is not a valid email address 🥴"
    goto email
  }
  goto send

send:
  do ticket = Fn("zendesk", action="ticket", content="Customer : {{email}}. {{issue}}", subject="New ticket from {{_metadata.firstname}}")
  say "Ok! I have created a ticket for your issue, the IT support team will reach out to you very soon !"
  say "This is your ticket number {{ticket.id}}"
  goto end