- Black communities
- Children and guardians of children
- Older people
- People who don't speak English
- South Asian communities
- People with low literacy
- LGBTQIA+ community
- Low income households
- Digitally excluded people
- Undocumented people
- Asylum seekers & refugees
- Homeless people
- Traveller communities
- Non-christian religious groups
- Limited access to transport
- Anxiety
- Autistic spectrum
- Deaf or hard of hearing
- Dyslexia
- Low vision
- Physical or motor disabilities
https://www.citizensadvice.org.uk/law-and-courts/discrimination/protected-characteristics/