Customer Service bot

customer_service_bot.py

def cs_service_bot():
    welcome_message = """Hello! Welcome to the DNS Cable Company's Service Portal. Are you a new or existing customer?
                         \n[1] New Customer
                         \n[2] Existing Customer
                         \n"""

    response = input(welcome_message)

    if response == "1":
        new_customer()
    elif response == "2":
        existing_customer()
    else:
      print("Sorry, we didn't understand your selection.")
      return cs_service_bot()


def existing_customer():
    print("What kind of support do you need?")
    response = input("[1] Television Support" + "\n[2] Internet Support" + "\n[3] Speak to a support representative.")

    if response == "1":
        television_support()
    elif response == "2":
        internet_support()
    elif response == "3":
        live_rep("support")
    else:
      print("Sorry, we didn't understand your selection.")
      return existing_customer()



def new_customer():
    print("We're excited to have you join the DNS family, how can we help you?")
    response = input("""[1] Sign up for service.
                      \n[2] Schedule a home visit.
                      \n[3] Speak to a sales representative.\n""")
    if response == "1":
        sign_up()
    elif response == "2":
        home_visit()
    elif response == "3":
        live_rep("sales")
    else:
        print("Sorry, we didn't understand your selection.")
        return new_customer()

def television_support():
    print("What is the nature of your problem?")
    response = input("""[1] I can't access certain channels.
                      \n[2] My picture is blurry.
                      \n[3] I keep losing service.
                      \n[4] Other issues.""")

    if response == "1":
        print("Please check the channel lists at DefinitelyNotSinister.com. If the channel you cannot access is there, please contact a live representative.")
        did_that_help()
    elif response == "2":
        print("Please check the channel lists at DefinitelyNotSinister.com. If the channel you cannot access is there, please contact a live representative.")
        did_that_help()
    elif response == "3":
        print("Please check the channel lists at DefinitelyNotSinister.com. If the channel you cannot access is there, please contact a live representative.")
        did_that_help()
    elif response == "4":
        live_rep("support")
    else:
        print("Sorry, we didn't understand your selection.")
        return television_support()


def internet_support():
    print("What is the nature of your problem?")
    response = input("""[1] I can't connect to the internet.
                      \n[2] My connection is very slow.
                      \n[3] I can't access certain sites.""")
    if response == "1":
        print("Unplug your router, then plug it back in, then give it a good whack, like the Fonz.")
        did_that_help()
    elif response == "2":
        print("Make sure that all cell phones and other peoples computers are not connected to the internet, so that you can have all the bandwidth.")
        did_that_help()
    elif response == "3":
        print("Move to a different region or install a VPN. Some areas block certain sites.")
        did_that_help()
    elif response == "4":
        live_rep("support")
    else:
        print("Sorry, we didn't understand your selection.")
        return internet_support()

def live_rep(x):
    if x == "sales":
        print("""Please hold while we connect you with a live sales representative.The wait time will be between two minutes and six hours.We thank you for your patience.""")
    elif x == "support":
        print("Please hold while we connect you with a live support representative. The wait time will be between two minutes and six hours. We thank you for your patience.")
    else:
        print("sorry, what?")
        return live_rep_prompt()


def did_that_help():
    print("Did that solve your problem?")
    response = input("[1] Yes \n[2] No")
    if response == 1:
        print("Thank you!")
    elif response == 2:
        live_rep_prompt()

def live_rep_prompt():
    print("Would you like to speak to a live rep or have a home visit?")
    response_live_rep = input("[1] Live rep \n[2] Home visit")

    if response_live_rep == 1:
        live_rep("support")
    elif response_live_rep == 2:
        home_visit("support")
    else:
        print("Sorry, wut?")
        return live_rep_prompt()

def home_visit_check():
    print("What's the purpose of the visit?")
    response = input("""[1] New service installation.
                              \n[2] Exisitng service repair.
                              \n[3] Location scouting for unserviced region.
            """)
    if response == 1:
        home_visit("new install")
    elif response == 2:
        home_visit("support")
    elif response == 3:
        home_visit("scout")

def home_visit(purpose = "none"):
    if purpose == "none":
        home_visit_check()
    else:
        print("""Please enter a date below when you are available for a technician to come to your home and """ + purpose)
        visit_date = input("Visit date: ")
        print("Wonderful! A technical will come visit you on " + visit_date + ". Please be available between the hours of 1:00 am and 11:00 pm.")
        return(visit_date)



def sign_up():
    print("Great choice, friend! We're excited to have you join the DNS family! Please select the package you are interested in signing up for.")
    response = input(""""[1] Bundle Deal(Internet + Cable)
                       \n[2] Internet
                       \n[3] Cable""")
    if response == "1":
        print("You've selected the Bundle Package! Please schedule a home visit and our technician will come and set up your new service.")
        home_visit("new install")
    elif response == "2":
        print("You've selected the Internet Only Package! Please schedule a home visit and our technician will come and set up your new service.")
        home_visit("new install")
    elif response == "3":
        print("You've selected the Cable Only Package! Please schedule a home visit and our technician will come and set up your new service.")
        home_visit("new install")
    else:
        print("Woops, try again")
        return sign_up()

cs_service_bot()